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Booster wheel gone, and no checkered flag?

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speedytortoise
speedytortoise Posts: 9 Level 2
in Support
hello,
my booster wheel has been gone for about a week, I can’t access the episode race for the checkered flag power ups (watching videos), and I see my tortoise avatar is also gone!
am I doing something wrong?
thanks
Flag · Helpful 1Sweet Love Haha

Best Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer ✓
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    Hi, @speedytortoise
    We would like to welcome you to the king community. Thank you so much for being willing to joining🙏

    This problem usually occurs if your game is not connected to the server.  So try to do this step below.
    Log out game > Restart your device > Open game & Log in.
    If you can't do that then app have been corrupted
    Let me know..
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer ✓
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    speedytortoise said:
    It’s odd that the game screen says “connect to claim reward...”
    i don’t use Facebook, btw.   
    And I only stopped playing for a couple days...weird
    If the game is not connected with an account, or game online mode , you will not be rewarded.
    Flag · Helpful Sweet Love Haha
«1

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer ✓
    Options
    Hi, @speedytortoise
    We would like to welcome you to the king community. Thank you so much for being willing to joining🙏

    This problem usually occurs if your game is not connected to the server.  So try to do this step below.
    Log out game > Restart your device > Open game & Log in.
    If you can't do that then app have been corrupted
    Let me know..
    Flag · Helpful 1Sweet Love Haha
  • speedytortoise
    speedytortoise Posts: 9 Level 2
    Options
    Wow,
    thanks for your speedy answer, lol!
    i did as you suggested and no wheel yet, maybe tomorrow?
    but my wife had a checkered flag that gives her boosters, and I do not... she’s at 450, I’m at 241.... what’s that about?
    Flag · Helpful 1Sweet Love Haha
  • speedytortoise
    speedytortoise Posts: 9 Level 2
    Options
    Oh,
    and also, the “win boosters!” Wheel at end of failed try just loads and loads, it doesn’t activate?
    plus? The candy factory thing that pops out a wrapped present ? It says “connect to claim...” and I push OK and nothing! What do I need to connect to?
    thank you, I’m sorry I’m not smart about these games, I’m new :-)
    Flag · Helpful Sweet Love Haha
  • magj
    magj Posts: 4 Newbie
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    The booster wheel at the end of a failed level keeps loading and I cannot access it. 
    I've a snapshot of it. 
    Flag · 2Helpful Sweet Love Haha
  • WinPa
    WinPa Posts: 1 Newbie
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    The same error with me, Magi. I also want to know the solution. The error was taken 4 days. I did unstall the app, reinstall again, and restart my device but didn't get good result and lost my inventories (sweet supplies). 😔
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi, @magi @WinPa
    Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.🙂🙏🤗

    Follow the steps above and let me know. Of course I will help.

    Flag · Helpful Sweet Love Haha
  • magj
    magj Posts: 4 Newbie
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    I have tried all of it too, I've uninstalled and reinstalled several times and restated but nothing's changed. 
    Flag · 1Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    magj said:
    I have tried all of it too, I've uninstalled and reinstalled several times and restated but nothing's changed. 
    Perhaps you stopped the game for a while? If you close the game 90 days then the game becomes expired. But there are ways to get back.
    Follow the step below and let me know.
    Open facebook > setting > apps & websites > candy crush saga > edit > save
    Flag · 2Helpful Sweet Love Haha
  • speedytortoise
    speedytortoise Posts: 9 Level 2
    Options
    It’s odd that the game screen says “connect to claim reward...”
    i don’t use Facebook, btw.   
    And I only stopped playing for a couple days...weird
    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    Answer ✓
    Options
    speedytortoise said:
    It’s odd that the game screen says “connect to claim reward...”
    i don’t use Facebook, btw.   
    And I only stopped playing for a couple days...weird
    If the game is not connected with an account, or game online mode , you will not be rewarded.
    Flag · Helpful Sweet Love Haha

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