Hi, @speedytortoise
We would like to welcome you to the king community. Thank you so much for being willing to joining🙏
This problem usually occurs if your game is not connected to the server. So try to do this step below.
Log out game > Restart your device > Open game & Log in.
If you can't do that then app have been corrupted
Let me know..
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.