Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Things disappeared and work baddly

Hey guys
Very disappointed with CC for some time... many bugs !
° Dexter challenge on Thursday has just disappeared after collecting the 50 green candies
° Rami challenge don’t appear anymore on my iPhone while it’s on my iPad
° My robot has disappeared too
° They didn’t give me the new levels since August 21...

🙁😕🙁

Edit 1 : updating works for new levels

Welcome! 👋

Sign in or create an account to join the fun.

Comments

Ashar said:

Following up in case other people find this thread: the answer was this.

In order to make sure there was enough space in memory, I had moved CCS onto SD card. This caused lots of problems, including the inability to update, and the in-game ads kept crashing.

I have now moved CCS back into memory, and it seems to have fixed a range of bugs.

We noticed some issues like this and we have already reported the problem to our team.Don't delete or uninstall game app, and wait for the next news.
Hopefully this will be solved with the next app update.😊

My game is saved on my SD card and it runs fine.

Following up in case other people find this thread: the answer was this.

In order to make sure there was enough space in memory, I had moved CCS onto SD card. This caused lots of problems, including the inability to update, and the in-game ads kept crashing.

I have now moved CCS back into memory, and it seems to have fixed a range of bugs.

Hi,

No I have not managed to update CCS.

However, I did have a different app update successfully, this makes me think that it's an issue with CCS and not with Google Play. Also, as stated earlier, I have plenty of spare GB, so it also does not look like a space issue.

Please recommend something different.

@Ashar
You have updated the game app?

Hi Sukanta, that's the entry link for google play support, it leads on to https://support.google.com/googleplay/answer/7512202 which I referenced. I have tried the suggestions in both those pages: plus the problem is specific to the CCS update, my other apps are updating just fine: I had another update go through successfully today.

Hi @Ashar
Check here and let me know..
https://support.google.com/googleplay/answer/7513003?hl=en-GB

I haven't had any new levels for android since August. This is probably because the update from 30 August is still pending.

Every time I try and install the update from google, it starts downloading, then starts downloading again, then starts downloading again... and then gives up.

I've tried a whole bunch of suggestions from google play listed here: https://support.google.com/googleplay/answer/7512202

There should be enough space on my device, currently 23 GB used of 32 GB, and I have 5 bars of wifi.

Other google play app updates are updating just fine, it's specifically CCS from 30 August that is not working.

What else should I try?

@Khoddiey_Clark

Of course, there will always be more 60 levels in Windows 10 App. @seasong did not get the levels due to the app update.
I hope his problem is solved.

It does mate because there's more levels on the pc version then the app version.

Sukanta_Biswas said:

@Khoddiey_Clark
It doesn't happen 😊

@Khoddiey_Clark
It doesn't happen 😊

seasong said:

@Sukanta_Biswas
The highest level on my board in 5240 while other players are on 5285
What's happened with my new levels please I can’t play since August 21

It depends on the device you have. Levels get released on pc first and have more levels then the app version.

It's sure that CC works oddly right now! Try updating as I did, it worked for me with new levels issue
I bought lollipops a long time ago and never get them...
So since that day I vowed to buy nothing anymore in the game but you can progress without buying, just be patient.
Sometimes I grumble because it works badly but I like this game too much to leave it

Candy Crush is getting a little to bootleg for me. Like Seasong noted, things are not working and disappearing. Heck there was a new chest/treasure hunt and that ish disappeared while I was still logged on playing the game. I have spent money and time! I am really starting to look for other games to occupy my time and money!!!!!!!

@seasong
Dexter is not available in the game right now and we have no information about it.
https://community.king.com/en/candy-crush-saga/discussion/comment/443924#Comment_443924

@Sukanta_Biswas
It works !!!
Usually it's no need to upgrade to have new levels but this time it was necessary
TYSM
Do you know why dexter competition disappeared on Thursday ?
Saw on chat some guys with the same issue with no answer...

seasong said:

Thank you for your answer @Sukanta_Biswas
I’m playing on iPhone and iPad

I was able to solve your problem? 🙂

On my way
I will let you know

@seasong

Check your app update here 👇
https://apps.apple.com/us/app/candy-crush-saga/id553834731
When it is complete, follow the step below.
Log out game > Restart your device > Open game & Log in.
Let me know..

Thank you for your answer @Sukanta_Biswas
I’m playing on iPhone and iPad

Comments

Ashar said:

Following up in case other people find this thread: the answer was this.

In order to make sure there was enough space in memory, I had moved CCS onto SD card. This caused lots of problems, including the inability to update, and the in-game ads kept crashing.

I have now moved CCS back into memory, and it seems to have fixed a range of bugs.

We noticed some issues like this and we have already reported the problem to our team.Don't delete or uninstall game app, and wait for the next news.
Hopefully this will be solved with the next app update.😊

My game is saved on my SD card and it runs fine.

Following up in case other people find this thread: the answer was this.

In order to make sure there was enough space in memory, I had moved CCS onto SD card. This caused lots of problems, including the inability to update, and the in-game ads kept crashing.

I have now moved CCS back into memory, and it seems to have fixed a range of bugs.

Hi,

No I have not managed to update CCS.

However, I did have a different app update successfully, this makes me think that it's an issue with CCS and not with Google Play. Also, as stated earlier, I have plenty of spare GB, so it also does not look like a space issue.

Please recommend something different.

@Ashar
You have updated the game app?

Hi Sukanta, that's the entry link for google play support, it leads on to https://support.google.com/googleplay/answer/7512202 which I referenced. I have tried the suggestions in both those pages: plus the problem is specific to the CCS update, my other apps are updating just fine: I had another update go through successfully today.

Hi @Ashar
Check here and let me know..
https://support.google.com/googleplay/answer/7513003?hl=en-GB

I haven't had any new levels for android since August. This is probably because the update from 30 August is still pending.

Every time I try and install the update from google, it starts downloading, then starts downloading again, then starts downloading again... and then gives up.

I've tried a whole bunch of suggestions from google play listed here: https://support.google.com/googleplay/answer/7512202

There should be enough space on my device, currently 23 GB used of 32 GB, and I have 5 bars of wifi.

Other google play app updates are updating just fine, it's specifically CCS from 30 August that is not working.

What else should I try?

@Khoddiey_Clark

Of course, there will always be more 60 levels in Windows 10 App. @seasong did not get the levels due to the app update.
I hope his problem is solved.

It does mate because there's more levels on the pc version then the app version.

Sukanta_Biswas said:

@Khoddiey_Clark
It doesn't happen 😊

@Khoddiey_Clark
It doesn't happen 😊

seasong said:

@Sukanta_Biswas
The highest level on my board in 5240 while other players are on 5285
What's happened with my new levels please I can’t play since August 21

It depends on the device you have. Levels get released on pc first and have more levels then the app version.

It's sure that CC works oddly right now! Try updating as I did, it worked for me with new levels issue
I bought lollipops a long time ago and never get them...
So since that day I vowed to buy nothing anymore in the game but you can progress without buying, just be patient.
Sometimes I grumble because it works badly but I like this game too much to leave it

Candy Crush is getting a little to bootleg for me. Like Seasong noted, things are not working and disappearing. Heck there was a new chest/treasure hunt and that ish disappeared while I was still logged on playing the game. I have spent money and time! I am really starting to look for other games to occupy my time and money!!!!!!!

@seasong
Dexter is not available in the game right now and we have no information about it.
https://community.king.com/en/candy-crush-saga/discussion/comment/443924#Comment_443924

@Sukanta_Biswas
It works !!!
Usually it's no need to upgrade to have new levels but this time it was necessary
TYSM
Do you know why dexter competition disappeared on Thursday ?
Saw on chat some guys with the same issue with no answer...

seasong said:

Thank you for your answer @Sukanta_Biswas
I’m playing on iPhone and iPad

I was able to solve your problem? 🙂

On my way
I will let you know

@seasong

Check your app update here 👇
https://apps.apple.com/us/app/candy-crush-saga/id553834731
When it is complete, follow the step below.
Log out game > Restart your device > Open game & Log in.
Let me know..

Thank you for your answer @Sukanta_Biswas
I’m playing on iPhone and iPad

Quick Links