Hi @Sharon295@Teri_Ward and welcome to our adorable Community 😊 This is a known issue and the studio is looking into it. Thank you for your feedback. I am also having this problem. I will let you know as soon as it is fixed.
We have a brand new Beginner's Corner where you can find out everything about Candy Crush Saga, have fun and meet the mentor to help you. You are welcome to check it out on the link below.
Hi again @Sharon295@Teri_Ward Do you still have this issue? I've noticed that it is fixed in my game with the latest update. Please check if your game is up to date and let me know. Thank you.