Lost Boosters

Question

for some reason today I have lost all my boosters in Candy Crush Saga.I still have my gold bars.Game is on an Android tablet and is left on all the time.I noticed there was an update yesterday,could this be the problem?Thing is I had allot of boosters60+ colour bombs3 flying saucers9 lollipop hammers8 switches130+ coconut rolls8 fish20+ wrapped and stripped9 "tick"

Sukanta_Biswas · Answer

@burner 
Booster is not protected on Android or iPhone. If you have any problems with the device ie App crashing, App corrupted or App uninstalling, you will lose the boosters completely. Boosters on these platforms are not synced to the server so you will not get them back. You may not even know when the crash occurred.
For more information please read here https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters/p1?new=1

burner · Answer

the app didn't uninstall or crash and the tablet wasn't turned off.where is the specific location that the boosters are stored?

Sukanta_Biswas · Answer

Hi @burner 
We would like to welcome you to the king community. Thank you so much for being willing to joining😊

In the case of Android and I-Phone, your collected booster is stored in a specific location in the device memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.Perhaps you had app crash when updating App.😭
However, Gold bars and your game progress will be returned, as it has been possible to sync.

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.Have a good day.