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ceres

whats going on..its been 4 days "YOU HAVE EXPERIENCE AN ERROR THAT WE ARE WORKING HARD TO FIX"

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Carmen1970

i try...but..... if i play whith other play on facebook ....on loading ...not candy crush...

Sukanta_Biswas

Carmen1970 said:

Flash is ok ..i have yet the problem...!!!

If all goes well, uninstall and reinstall Firefox. That may be your solution.😎

Carmen1970

Flash is ok ..i have yet the problem...!!!

Sukanta_Biswas

@Carmen1970
This means you do not have the Flash Active for the Candy Crush Saga page.
Once installed, follow the directions below to enable Flash on Firefox.
In your Firefox browser, type "about:addons" in the address bar and press enter(1). Then on the addons page, locate Shockwave Flash (Adobe Flash Player) and select "Always Activate" from the dropdown menu(2).
https://support.digication.com/hc/en-us/articles/115003926487-Enabling-Flash-for-Mozilla-Firefox-Windows-Macintosh-

Carmen1970

i update adobe...but i stil have the same problem...!!! i try to play with other play...and is ok...!!! the error is only for candy crush

Sukanta_Biswas

@Carmen1970

Please do the step below & Let me know..
Check browser troubleshooting & update flash player here.

Carmen1970

i play on facebook. I'm from Italy...this is my screeshot of error.

msgerrorfacecandycrush.png

Sukanta_Biswas

Hi @ceres @Carmen1970
We would like to welcome you to the king community. Thank you so much for being willing to joining😊

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Carmen1970

i have the same problem...about 3 day....!!!