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LEVELS BACK

busti

hello, I need help to recover my progress, 
on Tuesday, September 3 I reached level 3000, and since yesterday it only allows me to play from level 1626,
 I need to return to the level I was playing, thanks

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Jelly_Jenny

@busti If you haven't already, please try clearing the Safari cache and then reconnecting to your King account:

Disconnect the game from your King account
Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data (Super important).
Turn off the device and wait about 30 seconds
Turn on the device again
Open the game app again and reconnect to King account.

If that doesn't help, please contact our Player Relations Team here so they can get you back on track. It's important to make sure that you select "Problems with my game" as your topic and "Game didn't save" as your subtopic.

busti

Image: https://us.v-cdn.net/6030983/uploads/editor/tp/k2xf9rhf4i0w.png

busti

Jelly Jenny said:

Hi @shenita35

It looks like either you have 2 King accounts with different log in credentials (one on mobile, one on king.com) or the game at king.com hasn't been saving your game properly.

I recommend making sure your credentials are exactly the same on both devices and logging in and out of your King.com game. You can Log out from the "Settings" at the top right corner.

If that doesn't help, please contact our Player Relations Team here so they can get you back on track. It's important to make sure that you select "Problems with my game" as your topic and "Game didn't save" as your subtopic.

@busti

Could you add a screenshot of your game map so we can see how the game looks to you? Thanks

I also attached the capture I made when I completed level 3000

busti

Jelly Jenny said:

@busti

Could you add a screenshot of your game map so we can see how the game looks to you? Thanks

Jelly_Jenny

Hi @shenita35

It looks like either you have 2 King accounts with different log in credentials (one on mobile, one on king.com) or the game at king.com hasn't been saving your game properly.

I recommend making sure your credentials are exactly the same on both devices and logging in and out of your King.com game. You can Log out from the "Settings" at the top right corner.

If that doesn't help, please contact our Player Relations Team here so they can get you back on track. It's important to make sure that you select "Problems with my game" as your topic and "Game didn't save" as your subtopic.

@busti

Could you add a screenshot of your game map so we can see how the game looks to you? Thanks

busti

Sukanta_Biswas said:

@busti and @shenita35
Tell us your game id here. I request @Jelly Jenny to see it.
So see here's how you get your Game Id.

hello, my id is 2503537873035742 , thanks

shenita35

My levels are wrong I’m just ready to get back playing please fix this

shenita35

My id is 9660958998 this is my Id for my device

Sukanta_Biswas

@busti and @shenita35
Tell us your game id here. I request @Jelly Jenny to see it.
So see here's how you get your Game Id.

busti

Sukanta_Biswas said:

busti said:

I TESTED EVERYTHING AND THE GAME OPENS LEVEL 1626. IN THE FACEBOOK CONFIGURATION THAT I SHOULD CHECK?

Yes, of course..

Hi, I tried everything and the problem has not been resolved. The game opens at level 1626.

shenita35

That’s the thing I don’t have a Facebook account

Sukanta_Biswas

@shenita35
I think you didn't sync Facebook with the Kingdom.😜
Now follow here 👇

First you open facebook account from browser.
Open the new tab and open the link https://king.com/game/candycrush
Click setting
Account setting
Enter your king password then click score & progression sync
Let me know..

shenita35

Soak my question is from king.com how do I get that progress to my phone

shenita35

I did all the steps still have me on level 66 on my new device I just beat level 2376 on my laptop at King.com on my laptop I’m currently on level 2377 but when I log in on my phone it shows me at level 66

shenita35

Ok I have a iPhone but I’m bout to do these steps and let you know

Sukanta_Biswas

@shenita35

Likely, your game progresses were not properly synced with the Kingdom. You check a final solution, but to do this you lose all stored boosters.
Uninstall game app > Restart device > Install game app > Open game & Log in.
If it is still not resolved

Update the software

If there is a software glitch, you can get rid of it by installing the latest software version.

A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device,

you can see if there is an update manually:

Connect your Android phone to the Wi-Fi Network. Go to Settings > About device, then tap System Updates > Check for Updates >

Update to download and install the latest Android version.

Your phone will automatically reboot and upgrade to the new Android version when the installation completed.

Check and let me know..

shenita35

Yes

Sukanta_Biswas

shenita35 said:

I need help I got a new phone is there anyway to tell the correct level I was on cause on my new device I’m on level 66 and I know for a fact I was on 2376 something of that nature I did all the steps to clear cache and restart app still when I log in on my new device I’m currently on level 66 I’m frustrated it took me a long time to get to the level I was on is there any hope of getting me back to the right level on my new device I’m not connected with fb I don’t have a fb account please help

Did you sync via the Kingdom?

Sukanta_Biswas

busti said:

I TESTED EVERYTHING AND THE GAME OPENS LEVEL 1626. IN THE FACEBOOK CONFIGURATION THAT I SHOULD CHECK?

Yes, of course..