Hi @Zahra_Erfani
We would like to welcome you to the king community. Thank you so much for being willing to joining😊
This may be your problem for some reasons and If your game is not fully connected to the server, you may encounter this problem. Please check below given troubleshooting.
Check your game properly connected with facebook or kingdom.
Check App update > Log out game from both id ( facebook +kingdom ) > Restart your device > Log in again.
Let me know
Welcome to the Candy Crush Saga Community
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