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Facebook friends on level 1

Sakalos7

It’s been a few weeks that my friends on Facebook ,not all friends , are on level 1 which is not true . They are 5000+ and that’s very annoying . I tried every step that help suggests

To ask your Question:

Accepted answers

Jelly_Jenny

Hi @Sakalos7! Thanks for the screenshots

That current level tab doesn't seem to be working - I'll check this with our technical team but in the meantime I don't recommend any further troubleshooting but to wait for the next game app update. Thanks for your patience!

All comments

Sakalos7

Sakalos7 said:

Jelly Jenny said:

I'm back @Sakalos7!

The leaderboard data updates every 24 hours and it will show correctly the players that have been playing connected to Facebook (not connected to King account or offline) during the last 24 hours. So if your friends are playing now, but didn't play yesterday, it will take some time for them to show up in your list correctly again. So it may be a case of bad timing.

If you know any of these players on the list have been playing connected to Facebook so that they should have been showing up in your game correctly, could you let me know the name so I can check
I’ll keep you inform

15 days have passed since last advise! Any new actions for me ? Problem not fixed . My friends are still on level 1 but not for real

Sakalos7

Jelly Jenny something new ?

Sakalos7

Jelly Jenny said:

I'm back @Sakalos7!

The leaderboard data updates every 24 hours and it will show correctly the players that have been playing connected to Facebook (not connected to King account or offline) during the last 24 hours. So if your friends are playing now, but didn't play yesterday, it will take some time for them to show up in your list correctly again. So it may be a case of bad timing.

If you know any of these players on the list have been playing connected to Facebook so that they should have been showing up in your game correctly, could you let me know the name so I can check it? Thanks

My friend alkistis , evi , Yolanda , Gina , dimitris Ευαγγελία they are all connected to fb and have played last 24 for sure ! Update needed and a communication with apple and iOS . Very disappointing nothing happened last month

Sakalos7

Jelly Jenny said:

I'm back @Sakalos7!

The leaderboard data updates every 24 hours and it will show correctly the players that have been playing connected to Facebook (not connected to King account or offline) during the last 24 hours. So if your friends are playing now, but didn't play yesterday, it will take some time for them to show up in your list correctly again. So it may be a case of bad timing.

If you know any of these players on the list have been playing connected to Facebook so that they should have been showing up in your game correctly, could you let me know the name so I can check
I’ll keep you inform

Jelly_Jenny

I'm back @Sakalos7!

The leaderboard data updates every 24 hours and it will show correctly the players that have been playing connected to Facebook (not connected to King account or offline) during the last 24 hours. So if your friends are playing now, but didn't play yesterday, it will take some time for them to show up in your list correctly again. So it may be a case of bad timing.

If you know any of these players on the list have been playing connected to Facebook so that they should have been showing up in your game correctly, could you let me know the name so I can check it? Thanks

Jelly_Jenny

Hi @Sakalos7! Thanks for the screenshots

Sakalos7

Jelly Jenny said:

Hi @Sakalos7

Would you be able to add a screenshot of the issue here? So I can see it

@Jelly Jenny ??

Sakalos7

Jelly Jenny said:

Hi @Sakalos7

Would you be able to add a screenshot of the issue here? So I can see it

I send pics ! Check it

Sakalos7

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works make an update immediately

Sakalos7

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works make an

Sakalos7

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works make an update

Sakalos7

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works

Sakalos7

Jelly Jenny said:

Hi @Sakalos7

Would you be able to add a screenshot of the issue here? So I can see it

I send photos my friend Yolanda for example . She is on stage about 3450+ and pass this week 43 stages but in my friend list still on level 1

Sakalos7

Jelly_Jenny

Hi @Sakalos7

Would you be able to add a screenshot of the issue here? So I can see it

Sukanta_Biswas

@Jelly Jenny 😀

Sakalos7

Sukanta_Biswas said:

@Sakalos7
Your app is probably corrupted.😭
Uninstall game app > Restart device > Install game app > Open game & Log in
To do this you will lose all stored boosters.
Let me know..

Nothing again same results ... some friends of mine are stacked on level one ... plus that I lost my boosters .. really what is happening . Thank you for your time !

Sukanta_Biswas

@Sakalos7
Your app is probably corrupted.😭
Uninstall game app > Restart device > Install game app > Open game & Log in
To do this you will lose all stored boosters.
Let me know..

Sakalos7

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works

Sukanta_Biswas

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

Accepted answers

Jelly_Jenny

Hi @Sakalos7! Thanks for the screenshots

All comments

Sukanta_Biswas

Hi @Sakalos7
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

Your game is probably not fully connected to the server.Check out the steps below and let me know.
Check app update > Log out game > Restart device > Open game & Log in.

Sakalos7

I did that many times ! Problem not fixed . Use iOS fyi

Sakalos7

Sukanta_Biswas said:

Hi @Sakalos7
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

Your game is probably not fully connected to the server.Check out the steps below and let me know.
Check app update > Log out game > Restart device > Open game & Log in.

Did that many times but nothing happened ... I use iOS fyi . I also erased full game and download it again and connect but nothing again plus that I lost all my helps

Sukanta_Biswas

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

Sakalos7

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works

Sukanta_Biswas

@Sakalos7
Your app is probably corrupted.😭
Uninstall game app > Restart device > Install game app > Open game & Log in
To do this you will lose all stored boosters.
Let me know..

Sakalos7

Sukanta_Biswas said:

@Sakalos7
Your app is probably corrupted.😭
Uninstall game app > Restart device > Install game app > Open game & Log in
To do this you will lose all stored boosters.
Let me know..

Nothing again same results ... some friends of mine are stacked on level one ... plus that I lost my boosters .. really what is happening . Thank you for your time !

Sukanta_Biswas

@Jelly Jenny 😀

Jelly_Jenny

Hi @Sakalos7

Would you be able to add a screenshot of the issue here? So I can see it

Sakalos7

Jelly Jenny said:

Hi @Sakalos7

Would you be able to add a screenshot of the issue here? So I can see it

I send photos my friend Yolanda for example . She is on stage about 3450+ and pass this week 43 stages but in my friend list still on level 1

Sakalos7

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works make an update

Sakalos7

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works make an

Sakalos7

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works

Sakalos7

Sukanta_Biswas said:

Hi @Sakalos7
Sorry for the delay, You check out some troubleshooting here and let me know.
https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go#latest

I’ve already checked that link . I’ve already check permissions and they are fine . Nothing expired ! Desperate really nothing works make an update immediately

Sakalos7

Jelly Jenny said:

Hi @Sakalos7

Would you be able to add a screenshot of the issue here? So I can see it

I send pics ! Check it

Sakalos7

Jelly Jenny said:

Hi @Sakalos7

Would you be able to add a screenshot of the issue here? So I can see it

@Jelly Jenny ??

Jelly_Jenny

Hi @Sakalos7! Thanks for the screenshots

Jelly_Jenny

Sakalos7

Jelly Jenny said:

I'm back @Sakalos7!

The leaderboard data updates every 24 hours and it will show correctly the players that have been playing connected to Facebook (not connected to King account or offline) during the last 24 hours. So if your friends are playing now, but didn't play yesterday, it will take some time for them to show up in your list correctly again. So it may be a case of bad timing.

If you know any of these players on the list have been playing connected to Facebook so that they should have been showing up in your game correctly, could you let me know the name so I can check
I’ll keep you inform

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