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Candy Crush don´t function on handy

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AnjaReinders
AnjaReinders Posts: 3 Newbie
in Support

For at least two weeks, I can only play Candy Crush Saga on Facebook, but no longer on the phone. There is always only "Candy Crush Saga stopped". I have already tried everything is so available solutions on the net: caches emptied, everything shut down completely uninstalled even the game with a heavy heart and re-downloaded. But all in vain. It still does not work at all. What else can you do?



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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @AnjaReinders
    We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

    We're very sorry for your problem. Tell me what device you using for this game?
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  • AnjaReinders
    AnjaReinders Posts: 3 Newbie
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    Samsung Galaxy S4
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    AnjaReinders said:
    Samsung Galaxy S4
    Here some Troubleshooting check please
    TS 1. Restart Your Device
    You can always try to restart your device when you meet any device problem. Press and hold the power button and tap Restart option. It can help you close all the apps running in the background and make space for you to run the wanted apps.

    TS 2. Check your app update
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily.
    Check here App Update

    TS 3.Update the device software
    If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 
    you can see if there is an update manually: See here How To Update manually.
    Go to Settings
    Scroll down and tap About device (About phone, About tablet)
    Tap Software Update or System update.
     
    TS 4. Clear App Cache
    It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.

    TS 5. Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.

    TS 6. Make Sure Stable Internet Connection
    The slow or unstable network connection can also lead to app crashes on Android,

    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
    Have a good day
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