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Candy crush accounts merged
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HollyRose05
Posts: 1 Newbie
in Support
Hi, recently I realised that mine and my nan’s accounts on candy crush were merged under my king account, and whenever I would go up a level so would my nan. Is there a way in which we would be able to separate the accounts without having one of us start back to level 1 as we are currently on 622!?
Best Answer
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Hi @HollyRose05 and welcome to our adorable Community 😊 I will ask you to fill in the support form here
https://soporto.king.com/contact
Please fill in all the blank spaces and be sure that you are choosing the correct topic (Problems with my game) and subtopic (Play on another device). Once you fill in the form you will receive an automated email message. You need to reply to it and explain your issue in order for the team to reach you. If you don't reply to it, they won't reach you at all.
I hope this will help you. Thank you for your understanding. Have a wonderful day 🤗
Answers
-
Hi @HollyRose05 and welcome to our adorable Community 😊 I will ask you to fill in the support form here
https://soporto.king.com/contact
Please fill in all the blank spaces and be sure that you are choosing the correct topic (Problems with my game) and subtopic (Play on another device). Once you fill in the form you will receive an automated email message. You need to reply to it and explain your issue in order for the team to reach you. If you don't reply to it, they won't reach you at all.
I hope this will help you. Thank you for your understanding. Have a wonderful day 🤗
