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Why has my game stopped working right?

lauraorr40
lauraorr40 Posts: 3

Level 1
in Support
im on level 1100 plus and have played for over a year. All of the sudden it will not connect to face book, will not connect to buy extra lives... and when I try to use my rewards it glitches freezes or just keeps loading. When it’s finished in glitching I loose my rewards and gold bars. I’ve lost 60 gold bars trying to get lives that the game never gave me. Example I will go to buy lives, the games glitches, no new live but it charged me anyway... I’m soo soo frustrated. I play through my face book to compete with friends. What do I do???
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @lauraorr40
    We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

    According to your statement, I think your game app has been corrupted.Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In.
    If not, tell me what device you are using for this game? 
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  • lauraorr40
    lauraorr40 Posts: 3

    Level 1
    I have checked all that. I even tried to make a new account and some how linked the new one to my face book (the account I tried to creat doesn’t have Facebook account) I was trying to creat a account to bypass using Facebook and seems I’ve lost everything. Or was it saved? Now I cannot play under my original Facebook account on my phone. Then I tried to uninstall and re install the game. Every time it try’s to connect to this new account and starting at level one.  I was on. Level 1166.  Please tell me how to get my old account back. The one that’s suppose to be saved through face book. If y’all can email me or give me links I can give more info 
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  • lauraorr40
    lauraorr40 Posts: 3

    Level 1
    I’m using I phone 6s plus
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    @lauraorr40
    You are probably logged in to another facebook on the device so this is a problem.
    Log out facebook and Game then follow the steps below.👇
    1. From a Home screen, navigate: Settings > Passwords & Accounts. If unavailable, navigate: Settings > Accounts & Passwords.
    2. From the ACCOUNTS section, tap Facebook account.
    3. Tap Delete Account (at the bottom; may require scrolling).
    4. To confirm, tap Delete from My iPhone.
    Image result for how i remove facebook account from iphone account
    Then restart the device> log in to facebook ( which you used for game ) > Open game > Tap Connect 
    Or follow here https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

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