Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

games not loading

wondering if anyone is also having problems with none of the games loading and if one does load does yours go very slow and flash? i did all the check list things and still no luck. any ideas?

To Ask Your Question:

Accepted answers

All comments

Jeanette-7

i did everything suggested also using chrome on pc.

Gia

Same problem here: the game will not load. It just stops on the "Candy Crush Saga" blue logo screen. I have done all of the steps above, and that did not help. I'm using Facebook with Google Chrome Version 77.0.3865.90 (Official Build) (64-bit) on my desktop.

Jeanette-7

yes, i did all these steps prior to my first email and did them all again today @ 715pm est. these steps did not work. I am still having the same issues as stated above on the 3 games I play regularly.

Sukanta_Biswas

Hi @Jeanette-7
I'll ask you to check some troubleshooting.👇

On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Image: https://us.v-cdn.net/6030983/uploads/editor/hx/nmm9sva1pybx.png

Update Google Chrome:

On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
Click Relaunch.

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

Click the menu icon next to the address bar.
Select Settings from the drop-down menu.
Scroll to the bottom of the Settings page and click the Advanced link.
Scroll to the bottom of the expanded page and click the Reset button.
Click the Reset button in the pop-up window.

Check your game and let me know...

Jeanette-7

not able to take a screen shot. I am using pc/chrome. everything is updated. only fb games not working properly. candy crush saga is not loading for a very long time, if it does finally load it is going very slow the sound cuts out and the screen flashes and on the rt side where the games are listed it covers the candy crush saga game and i have to put zoom on 90%. candy crush jelly is also very slow loading and during play . alpha betty is also very slow and gets the buffering symbol on the screen and takes a long time to load.

Sukanta_Biswas

Hi @Jeanette-7
We would like to welcome you to the king community. Thank you so much for being willing to joining😊

Of course I want to help you, but you need to give me some more information.If I get the right information from you, it will be easy for me to help you. Show a a screenshot about your problem & tell me what device you using for this game?

Accepted answers

All comments

Sukanta_Biswas

Hi @Jeanette-7
We would like to welcome you to the king community. Thank you so much for being willing to joining😊

Jeanette-7

Sukanta_Biswas

Hi @Jeanette-7
I'll ask you to check some troubleshooting.👇

On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Update Google Chrome:

On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
Click Relaunch.

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

Click the menu icon next to the address bar.
Select Settings from the drop-down menu.
Scroll to the bottom of the Settings page and click the Advanced link.
Scroll to the bottom of the expanded page and click the Reset button.
Click the Reset button in the pop-up window.

Check your game and let me know...

Jeanette-7

Gia

Jeanette-7

i did everything suggested also using chrome on pc.

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks