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Game stalls when Sugar Tracker shows up

Mossant
Mossant Posts: 8

Level 2
edited October 2019 in Support
Why does my game stall when the Sugar Tracker show's up??? I have to reboot every time..... NOT HAPPY

Comments

  • Dirty_Nurse
    Dirty_Nurse Posts: 555
    Mossant said:
    Why does my game stall when the Sugar Tracker show's up??? I have to reboot every time..... NOT HAPPY
    What’s the sugar tracker?  I’m a day one player and have never heard of it
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @Mossant
    Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

    Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In and Let me know.
  • Mossant
    Mossant Posts: 8

    Level 2
    I play on my desk top and I have done all those steps and still it's not working it just sits there for a few minutes doing nothing.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Mossant said:
    I play on my desk top and I have done all those steps and still it's not working it just sits there for a few minutes doing nothing.
    I told you about Android's Troubleshooting Check🤭

    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click More tools Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.


    Update Google Chrome:
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
    4. Click Relaunch.

    If you're still not done, follow the step below..
    Reset the Google Chrome Web Browser to Default Settings
    1. Click the menu icon next to the address bar.
    2. Select Settings from the drop-down menu.
    3. Scroll to the bottom of the Settings page and click the Advanced link.
    4. Scroll to the bottom of the expanded page and click the Reset button.
    5. Click the Reset button in the pop-up window.


    Check your game and let me know...

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