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What on earth has happened?? 😭

helpmepls

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Sukanta_Biswas

helpmepls said:

Nooo, I’ve just reinstalled and lost all my progress! 😭

If you linked your game to Facebook, you'll just need to reconnect your game to the same Facebook profile using the blue Facebook 'connect' button. Important note: if you share your device, or have more than one Facebook profile, you'll need to make sure the active Facebook account on your device is the one you saved the progress to in the first place.

If you share your device and you're unsure of the Facebook profile you're logged in as, go to the settings menu and choose the option to log out of Facebook. Once this is done, check the active Facebook profile on your mobile and make sure it's the right one. Then go back to the game and connect to Facebook again.

If you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized. Don't worry though, just create a King profile or connect to a Facebook profile and then get in touch to let us know. We'll do our best to get you back to the level you'd reached before you lost your progress!

helpmepls

Nooo, I’ve just reinstalled and lost all my progress! 😭

helpmepls

Thanks for your reply. If I remove and re install, will I loose my progress?

Sukanta_Biswas

Hi @helpmepls
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're sorry for your problem. This problem is because your game app is corrupted.😭
Right now, I ask you to uninstall the game and reinstall it.😉

If you could respond to this ''reply box'' with your answer, it would help me create a great experience for you and direct you to the right place.
Have a good day.🙏

helpmepls

Plus this???

helpmepls

Ok so I’ve been stuck on a level for ages, logged back in this afternoon and this ^^^ appeared! I know for a fact I still had loads of new levels ahead of me, but how weird is this? I have over 5000 lives?? Help me!