Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

BlueToothFairy

Can you please remove THE ELDRED PRESERVE ad? It crashes the game every single time and won't allow to return to the level. Instead of extra freebie, you get stuck. So far it acts like a virus.

To ask your Question:

Accepted answers

DeepshikhaSharan

Try reinstalling

Sukanta_Biswas

BlueToothFairy said:

I will send a screenshot as soon as I see it play again. Once it happened, every time it happens to haunt me, instead of actual video there is just plain black screen, with the business name in upper left corner, and play/stop button that does not play anything. The Eldred Preserve is a real estate firm selling property in Catskills. Not only I'm stuck on ridiculously hard level, I don't dare to ask for a freebie.

The problem has already been reported. You have to be patient and the problem will be solved.😉😊

All comments

DeepshikhaSharan

Try reinstalling

Sukanta_Biswas

BlueToothFairy said:

I will send a screenshot as soon as I see it play again. Once it happened, every time it happens to haunt me, instead of actual video there is just plain black screen, with the business name in upper left corner, and play/stop button that does not play anything. The Eldred Preserve is a real estate firm selling property in Catskills. Not only I'm stuck on ridiculously hard level, I don't dare to ask for a freebie.

The problem has already been reported. You have to be patient and the problem will be solved.😉😊

BlueToothFairy

I will send a screenshot as soon as I see it play again. Once it happened, every time it happens to haunt me, instead of actual video there is just plain black screen, with the business name in upper left corner, and play/stop button that does not play anything. The Eldred Preserve is a real estate firm selling property in Catskills. Not only I'm stuck on ridiculously hard level, I don't dare to ask for a freebie.

Sukanta_Biswas

Hi @BlueToothFairy
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

I will definitely send your feedback, to our CM. However, if you show me a screenshot of the ad, it will be easier for me to report.

Accepted answers

Sukanta_Biswas

BlueToothFairy said:

I will send a screenshot as soon as I see it play again. Once it happened, every time it happens to haunt me, instead of actual video there is just plain black screen, with the business name in upper left corner, and play/stop button that does not play anything. The Eldred Preserve is a real estate firm selling property in Catskills. Not only I'm stuck on ridiculously hard level, I don't dare to ask for a freebie.

The problem has already been reported. You have to be patient and the problem will be solved.😉😊

DeepshikhaSharan

Try reinstalling

All comments

Sukanta_Biswas

BlueToothFairy

Sukanta_Biswas

BlueToothFairy said:

I will send a screenshot as soon as I see it play again. Once it happened, every time it happens to haunt me, instead of actual video there is just plain black screen, with the business name in upper left corner, and play/stop button that does not play anything. The Eldred Preserve is a real estate firm selling property in Catskills. Not only I'm stuck on ridiculously hard level, I don't dare to ask for a freebie.

The problem has already been reported. You have to be patient and the problem will be solved.😉😊

DeepshikhaSharan

Try reinstalling

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Stuck after finishing level with no "X" or “Next” button - Edited by CM: Reported to the Studio!
No “X” button, no “Next” button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
Recent Crashes 2/21/26 - (Edited by CM: Under investigation)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…