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Can’t log in

JR22

Can’t log into candy crush via the app on iPad. Say internet error

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Sukanta_Biswas

JR22 said:

I logged in with my king account and that worked. Gold bars are back and everything else but my boosters 😩
Thanks

In the case of Android and I-Phone, your collected booster is stored in phone memory.This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.

I'm so sorry I can't help you with this.😭

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Sukanta_Biswas

JR22 said:

I logged in with my king account and that worked. Gold bars are back and everything else but my boosters 😩
Thanks

I'm so sorry I can't help you with this.😭

JR22

I logged in with my king account and that worked. Gold bars are back and everything else but my boosters 😩
Thanks

Sukanta_Biswas

JR22 said:

Level 3354. It still shows that when I play directly through Facebook.

Are you sure you logged into the game with right Facebook?
Check Avatar, Rank, Gold bars & let me know.

JR22

I just logged in via king account and that worked
Thanks 👍🏼

JR22

Level 3354. It still shows that when I play directly through Facebook.

Sukanta_Biswas

JR22 said:

I did this and lost everything, put me back to level 6 😡😡😡

Did you sync the game regularly with Facebook or Kingdom? Which level did you last synced ?

JR22

I did this and lost everything, put me back to level 6 😡😡😡

Sukanta_Biswas

Hi @JR22
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. According to your screenshot, your game app has been corrupted.
In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any questions then please do not hesitate to send me a message or posting on category.

have a good day