Candy Crush Saga

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Hi I was playing Candy Crush Saga tonight 11/6/19. I was double charged for 50 bars $7.99 each.

I would appreciate if you would refund my credit card ending in 9421 thru Facebook or add 50 bars to my game.

Thank you Joanne Ste-Marie

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firebombmarkus

Hi @jaacs8 and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Accidental purchase). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗

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firebombmarkus

Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗

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Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks