We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
Which platform you're using for the game? Kingdom / Facebook / Browser / App
Let me know, I'll ask you to do some troubleshooting checks.
Let me know, I'll ask you to do some troubleshooting checks.