Candy Crush Saga

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Why have I lost my fun events when i’ve Upgraded my phone?

RichDelude

I have upgraded my phone but although my level 5281 has saved all my fun events have disappeared? Is this correct?

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Patygz

bearwithme said:

Hello @RichDelude and welcome to the Community! When you are referring to Special Events - do you mean the wheel and trophy icons that show up (along with the backpack) on the right side of the screen? Can Some things you can try is make sure you have the latest version of the app and that your cache is cleared. Then turn off your phone and then turn it on again. If you still don't have those icons, can you please take a screen shot of your game so I can see if either of those items is missing? Then I can try and help you further.

FYI - When you change to a new device (if that is what you mean when you said you have upgraded your phone), you will keep your gold bars and your game progress (as long as you play either thru FB or king.com) but you will lose all your boosters and lives because those or saved to each individual device.

I have the same problem =( please help me!!!

RichDelude

Hi, i have the wheel and trophy icons, however i no longer have the 'space dash' which enables me to win boosters for completing levels.

bearwithme

Hello @RichDelude and welcome to the Community! When you are referring to Special Events - do you mean the wheel and trophy icons that show up (along with the backpack) on the right side of the screen? Can Some things you can try is make sure you have the latest version of the app and that your cache is cleared. Then turn off your phone and then turn it on again. If you still don't have those icons, can you please take a screen shot of your game so I can see if either of those items is missing? Then I can try and help you further.

FYI - When you change to a new device (if that is what you mean when you said you have upgraded your phone), you will keep your gold bars and your game progress (as long as you play either thru FB or king.com) but you will lose all your boosters and lives because those or saved to each individual device.

Accepted answers

All comments

bearwithme

RichDelude

Hi, i have the wheel and trophy icons, however i no longer have the 'space dash' which enables me to win boosters for completing levels.

Patygz

bearwithme said:

Hello @RichDelude and welcome to the Community! When you are referring to Special Events - do you mean the wheel and trophy icons that show up (along with the backpack) on the right side of the screen? Can Some things you can try is make sure you have the latest version of the app and that your cache is cleared. Then turn off your phone and then turn it on again. If you still don't have those icons, can you please take a screen shot of your game so I can see if either of those items is missing? Then I can try and help you further.

FYI - When you change to a new device (if that is what you mean when you said you have upgraded your phone), you will keep your gold bars and your game progress (as long as you play either thru FB or king.com) but you will lose all your boosters and lives because those or saved to each individual device.

I have the same problem =( please help me!!!

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