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Not Connecting

TURK1412
TURK1412 Posts: 14

Level 2
in Support
Why am I not connecting to King when playing Candy Crush. When I used to open the game, there was a little circle in the bottom right-hand of my screen showing the status of that connection. It's now gone. This means I can't get a lot of features that I used to get. Here are 2 screenshots. I am not happy!

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @TURK1412
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

    This was a temporary problem, hopefully the problem was resolved.
    Let me know 😉
  • TURK1412
    TURK1412 Posts: 14

    Level 2
    I thought the problem would go away on its own but after several days, it's still there
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    TURK1412 said:
    I thought the problem would go away on its own but after several days, it's still there
    Follow the step below. 
    Open Windows Setting > Apps > Select Candy Crush Saga > Advanced Options > Reset.
    When it is complete, you will be able to connect the game back to the server.

  • TURK1412
    TURK1412 Posts: 14

    Level 2
    I reset my account yesterday and after a lot of clicking, I got my connection back. Here we are a day later and the same problem has arisen. I AM NOT going to reset my account again. Candy Crush is starting to be more trouble than it's worth.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    TURK1412 said:
    I reset my account yesterday and after a lot of clicking, I got my connection back. Here we are a day later and the same problem has arisen. I AM NOT going to reset my account again. Candy Crush is starting to be more trouble than it's worth.
    In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted.
    However, such a problem has occurred for the past few days so you do not reset app. Try to connect again and again.

Hey! Would you like to give us your opinion?

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