Lost 7 years of progress!

Question

My previous level of 1054 did not transfer to my new kindle who h bbq has me at level 140. How do I get my progress back? Customer service response did not help.

annieoakley · Answer

Thank you. This did not solve the problem. I have requested  King restore my level to 1054. I have always saved my levels on Facebook and have not played on any other devices. There is no reason why my levels did not save. 
Thanks again,
Ann Walton

Sukanta_Biswas · Answer

I look forward to your reply😉

Sukanta_Biswas · Answer

Hi @annieoakley 
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗Playing on 2 devices yet your progress doesn't seem to be synchronized?  Is one game showing you on a different level than the other?  If so, it sounds like an account synchronization issue which is generally easily fixed.

If you're one of our players at the very last available level in the game, keep in mind that you might be able to access the highest level on one device, but it might not yet be available on another.  This is important to keep in mind if you play on two different platforms, like Android, iOS or a desktop computer.  Don't worry though, when the newest levels are available for all platforms, you should find this levels out again.

If you're not at the highest level in the game, it might be that one of your devices isn't synchronizing and writing the new progress to the old one.

Things to check :

* Do you have a data/internet connection on both devices? Make sure you don't have Airplane Mode on and have a signal, so it can write your progress to your profile.  If it can write your progress to your profile, all devices should see this.

* Try the following on the device which shows the incorrect level: * Log out of your Facebook/King account via the Settings menu.
* Close the game down
* Turn your device off for 10 seconds and then switch it back on again.
* Reopen the game and log back into Facebook.
*