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bug

valerie67
valerie67 Posts: 28

Level 3
in Support

Hello I have a black screen problem for my game candy crush

Best Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @valerie67
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗 

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device you're using for the game?
    Did you connect the game to Facebook or the Kingdom?
    What is your App version? 
    Show me a screenshot of your Game problem.
    Let me know, I'll ask you to do some troubleshooting checks.

  • valerie67
    valerie67 Posts: 28

    Level 3
    Answer ✓

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @valerie67

    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click More tools Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.


    Update Google Chrome:
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
    4. Click Relaunch.


    If you're still not done, follow the step below..
    Reset the Google Chrome Web Browser to Default Settings
    1. Click the menu icon next to the address bar.
    2. Select Settings from the drop-down menu.
    3. Scroll to the bottom of the Settings page and click the Advanced link.
    4. Scroll to the bottom of the expanded page and click the Reset button.
    5. Click the Reset button in the pop-up window.


    Check your game and let me know...

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @valerie67
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗 

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device you're using for the game?
    Did you connect the game to Facebook or the Kingdom?
    What is your App version? 
    Show me a screenshot of your Game problem.
    Let me know, I'll ask you to do some troubleshooting checks.

  • valerie67
    valerie67 Posts: 28

    Level 3
    Answer ✓

  • valerie67
    valerie67 Posts: 28

    Level 3
    I use the game on facebook
    I connect the game on facebook
    I don't use the app version
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @valerie67

    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click More tools Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.


    Update Google Chrome:
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
    4. Click Relaunch.


    If you're still not done, follow the step below..
    Reset the Google Chrome Web Browser to Default Settings
    1. Click the menu icon next to the address bar.
    2. Select Settings from the drop-down menu.
    3. Scroll to the bottom of the Settings page and click the Advanced link.
    4. Scroll to the bottom of the expanded page and click the Reset button.
    5. Click the Reset button in the pop-up window.


    Check your game and let me know...

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