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I want to know where my 20 gold bars are that I paid for on Nov. 28th for 5.99.?

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sat1st
sat1st Posts: 1 Newbie
in Support
I paid for the special of 5.99 and received everything but the gold bars. I am going to put a freeze on the payment if this isnt taken care of. I am tired
of not receiving what i have paid for...or for what I have earned  by playing...
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Answers

  • Betts
    Betts Posts: 294 Level 4
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    What about using the help center in settings?
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  • firebombmarkus
    firebombmarkus Posts: 13,110 Sweet Legend
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    Hi @sat1st and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English or Spanish language you will be redirected to a bot to help you with your issue.

    If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

    Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗
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