Lost game progress

tzmama · November 2019

I lost the progress of my game when I switched phones. How do I get my progress back?

Sukanta_Biswas · November 2019

Hi @tzmama
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.

What device are you using for the game?

Did you connect the game to Facebook or the Kingdom?

Let me know, I'll ask you to do some troubleshooting checks.

Cindycyn · December 2019

On my phone i thought i was hookedup to facebook and king but i cant getmy progress back

moosamuhammad · December 2019

i also lost all my progress how do I get this

nermo · December 2019

Me too lost my progress since I changed my I phone

PummyRaj · December 2019

Hello @Cindycyn @moosamuhammad and @nermo

Hearty Welcome to our friendly King Community

I am sorry to hear that you have lost the levels in your game!

Please follow this link to restore your level progress https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

1) If you have already saved your game before through Facebook or Kingdom account, follow the suggestions in "Problems with retrieving Saved game";

2) If you have not saved your game till now, follow the steps in the section part "Didn't save the game, is it too late"! With this step, the "Player Support Team" will be able to retrieve your game progress. But, please note that they can restore all those levels with only 2 stars, but cannot give the highest scores that you have previously achieved in the levels! Hope this made sense and clarifies!

Please post back and let us know how it went and also if you need further assistance.

IF you tap on "Type your Comment" box located below, you will be able to write back (just like you did before)

Hope everything works out fine! Have a great rest of the day/evening!

Lost game progress

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