Hi @plafave
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
This problem can be caused by several reasons. However, slow internet is the main cause of this problem.
Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In. Tell me what device you're using for this game ? then I can tell you more.😉
The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English