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"There was a connection error. Try again in a bit"

Crazy Cat Lad
Crazy Cat Lad Posts: 14,124
edited April 2020 in Support
Some of you may have noticed this message when trying to connect to Facebook or your King account in the game:


This is under investigation and the tech team is doing what they can to find a solution for this. 

I will post any updates and more info about this here as soon as I have any news on this.

Thanks for your patience! 

Best Answer

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓

    Hi guys!

    This error message appears of several reasons and is very complex so we have no general fix for this I'm afraid.

    If you still get this message when connecting to your Facebook or King account, please email Player Support so they can check what the issue is in your game specifically and help you with a fix.

    To send an email, please tap the Settings in the game and then the '?' to get to the Help Center where you can contact Player Support from.

    If that doesn't work, please use the form here to send an email.

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Answers

  • Laurie_Wessler
    Laurie_Wessler Posts: 2

    Level 1
    Unable to login to candy crush saga through the app on my phone it keeps saying connection error try again later 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @Laurie_Wessler
    Welcome back to the King Community.

    We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.


    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    Let me know.
  • 8980miller
    8980miller Posts: 1

    Level 1
    I have uninstalled and reinstalled and still have the problem of "connection error" grrr
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    8980miller said:
    I have uninstalled and reinstalled and still have the problem of "connection error" grrr
    Almost impossible. Check again if app were uninstalled.
  • Katrina_A
    Katrina_A Posts: 74

    Level 3
    I have the same problem and I haven't changed my facebook password....
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Katrina_A said:
    I have the same problem and I haven't changed my facebook password....
    There are various reasons that can cause such problems, I have explained one major reason. If you have same problem, uninstall and then reinstall the game app.Your problem should be solved.😊
  • Katrina_A
    Katrina_A Posts: 74

    Level 3
    But then I will lose all my boosters :/
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Katrina_A said:
    But then I will lose all my boosters :/
    Of course 😂
  • Katrina_A
    Katrina_A Posts: 74

    Level 3
    I don't actually find it funny.... Why should I be punished for a fault with the programme which is outwith my control?
  • Fatima1911
    Fatima1911 Posts: 2

    Level 1
    Please help.me too as it can start from level 1then what

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