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Missing gold bars and boosters

NMaj
NMaj Posts: 5

Level 2
in Support
Hi 
 
Please can I get some help in getting my missing gold bars and various boosters reinstated to my mobile. I had accumulated these by purchasing three separate Candy Crush Saga extra & special offers this year and last week these disappeared from my iPhone. I’ve lost over 20 bars and various boosters. 

My User Id is 11164421310. 

I have filled the online help form three separate times re this matter and just get told to contact the ‘community’.

thanks 

Nosheen 

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @NMaj
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We are sorry about your problem, To resolve your issue, you will need to contact our Player Support here.
    Since you purchased boosters, you need to report your problem there.You will reply to each email you receive from Support "Need help"
    You can let me know in any other context.😉
  • NMaj
    NMaj Posts: 5

    Level 2
    I’ve completed the online form on Christmas Day, hopefully this time I get some assistance, so far I haven’t been contacted by King. 
  • NMaj
    NMaj Posts: 5

    Level 2
    Still waiting for assistance re missing purchased gold bars and boosters ☹️
  • Oraios_Ward
    Oraios_Ward Posts: 1

    Level 1

    Hello

    Please help.

    There are 130 purchased gold bars are missing from Candy Crush account as of Saturday, 1.22.22


    Thank you

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