Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
How to fix candy crush saga
Options
Answers
-
Hello @Mikki55 and welcome to our friendly community. It sounds like you may have temporarily lost your internet connection.
Sometimes the game gets temporarily hung up and a few simple steps can help you out.Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.
Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.
Finally, shutdown the platform you are playing on for at least 10-15 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.
If you are still experiencing these problems, please comment below and be sure to include the make/model and software version of the platform you are playing on.
Thank you.
