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Temporary issue - Some players may experience problems with making purchase on Facebook, we are working on solving this as soon as possible.
I accidentally redeemed my gold bars any way to get them back?
Best Answer
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Hello @susan-32, Hearty Welcome to our friendly King Community
If this is already January 1st to you, we wish you a Very Happy and Prosperous New Year 🤗
I am sorry to hear about the issue and I can understand how sad you must be to loose that many Gold Bars
The Community Team does not deal with any Purchase Issues, hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Accidental Purchase";
Explain briefly about the issue and Submit the form.
NOTE: Along with above details, make sure to enter the Game Name correctly!
After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to that automated email you have received. BUT, since these are "Holidays", please allow extra time to hear back from the Support Team!
Hoping for the Best! Have a great rest of the day/evening!
** Please post back if you need further assistance by tapping on "Type your Comment" box located below
Hope this New Year brings you all the Joy and Happiness
Answers
-
Hello @susan-32, Hearty Welcome to our friendly King Community
If this is already January 1st to you, we wish you a Very Happy and Prosperous New Year 🤗
I am sorry to hear about the issue and I can understand how sad you must be to loose that many Gold Bars
The Community Team does not deal with any Purchase Issues, hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Accidental Purchase";
Explain briefly about the issue and Submit the form.
NOTE: Along with above details, make sure to enter the Game Name correctly!
After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to that automated email you have received. BUT, since these are "Holidays", please allow extra time to hear back from the Support Team!
Hoping for the Best! Have a great rest of the day/evening!
** Please post back if you need further assistance by tapping on "Type your Comment" box located below
Hope this New Year brings you all the Joy and Happiness
