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R160pg179
R160pg179 Posts: 6

Level 2
in Support
Keeps saying The server could not be contacted 

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @R160pg179
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here. 
  • R160pg179
    R160pg179 Posts: 6

    Level 2

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @R160pg179
    Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In. If you encounter any problems while logging into the game keep a screenshot of the problem.
  • R160pg179
    R160pg179 Posts: 6

    Level 2
    Still did not work, I did everything step by step.
  • R160pg179
    R160pg179 Posts: 6

    Level 2

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @R160pg179
    I went to test your problem and found the same problem in my game, which is a temporary problem.


    I would not ask you to do any troubleshooting checks and I will report the problem to my team.
    But right now, it may take a little longer to resolve the problem for the holiday season.
    I urge you to wait a little patiently.🤗

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