Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🚨 New Feature Alert: Volcanic Panic 🌋 - Click for more Info HERE
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
🎶 Get Ready for the Candy Crush Music Season here 🎶
🚨 New Feature Alert: Volcanic Panic 🌋 - Click for more Info HERE
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
Why does the game keep crashing on iPhone. I lost 5 lives?!
Answers
-
Hi there, @heidimarls ! Welcome to the Community!heidimarls said:.
Which iPhone Model do you have? How do you sign-in on the App? Do you sign-in with your Facebook Account or your King Account?
Please let me know!
-
Hi there!
Maybe you have a server problem?
Your game is experiencing this problem because your game is not connected to the server. There can be various problems. Therefore, check that your game is connected to the server before starting the game. At the moment I ask you to check the following steps. Check app update> Sign out game> Restart device> Open game and sign in. If your game app is damaged, you won't be able to sign in or sign out of the game. Let me know if you see the image below when you sign in or sign out.
Good Luck
