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Why does the game tell me I don't have an Internet connection? I do & I have checked.

lrcrecelius1
lrcrecelius1 Posts: 4

Level 1
in Support
Why does the game say I have no Internet connection?  I do & check it frequently.  

Best Answers

  • _Elsa_
    _Elsa_ Posts: 37,277
    Answer ✓
    Hi @Ircrecelius1, welcome to our community.  Where are you playing the game - computer or mobile?  Which platform are you using - Facebook, Windows 10 or king.com?  Are you clearing out the history daily?  Once I get more information from you I will try to direct you further.
  • exiugirl
    exiugirl Posts: 38

    Level 3
    Answer ✓
    As long as you have a King account that allows you to sign in and out with a password your progress will not be lost.  I was at level 6094 when I uninstalled so I understand being afraid of having  to start over. I don’t have Facebook but I can sign in and out of my King account with my password.  Therefore my progress is always saved.  As stated before you will lose your boosters. 
«1

Answers

  • _Elsa_
    _Elsa_ Posts: 37,277
    Answer ✓
    Hi @Ircrecelius1, welcome to our community.  Where are you playing the game - computer or mobile?  Which platform are you using - Facebook, Windows 10 or king.com?  Are you clearing out the history daily?  Once I get more information from you I will try to direct you further.
  • lrcrecelius1
    lrcrecelius1 Posts: 4

    Level 1
    I have always played on my android tablet. I am not on Facebook.  I 'm not sure what you mean by clearing history 
  • _Elsa_
    _Elsa_ Posts: 37,277
    See if the information on this website helps you.


  • exiugirl
    exiugirl Posts: 38

    Level 3
    I’m still having this same problem with no internet connection and I have been following all the recommended “fixes” from your support emails.  I have nothing left to try so hopefully this is a server problem which King will fix.  I don’t have a Facebook account so that is the one thing I am unable to try. 
  • _Elsa_
    _Elsa_ Posts: 37,277
    The only other alternative @exiugirl, is to uninstall and reinstall the game but I do have to warn you that you will lose all lives and boosters since they are only saved to your device.
  • exiugirl
    exiugirl Posts: 38

    Level 3
    If I uninstall the game and sign back in will I still be at level 6094- I have finished all levels available on my iPad and do not wish to start over.  But since I am having the same problem on my iPhone and my iPad I have to think this a King issue and not a device issue.  However I will uninstall on both devices if I will be able to sign back in and be at my current level.  I don’t care about lives and boosters that much. 
  • _Elsa_
    _Elsa_ Posts: 37,277
    As long as you have been playing the game through Facebook or King then your progress will be saved.  You should also still have your gold bars because those are saved on their server.
  • Merzh
    Merzh Posts: 3

    Level 1
    I have been having the same problem on my iPad since late December.  This doesn’t occur on my iPhone, but the game levels and history are not in sync. Any suggestions? 
  • Merzh
    Merzh Posts: 3

    Level 1
    Also the booster wheels and extra life options are not available. Would love to figure out how to fix it! 
  • exiugirl
    exiugirl Posts: 38

    Level 3
    I finally had to uninstall and reinstall my game.  I signed back in and it’s fine now. You will lose your boosters.  

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