Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

No longer able to exit an unstarted board without losing lives - Information and feedback

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

Welcome! 👋

Sign in or create an account to join the fun.

Comments

@Eddie_Sparrow You are cracking me up!!! Did you have coffee recently, or what?!? I'm just teasing you, of course. It's nice to see you responding and taking an interest in what people have to say, here. I just wish someone from King would.

LuckyMe1189 said:

Sure, it takes a bit to scroll all the way back (though not as long as it used to), but I can fill up, have all available boosters then play a few game with no $ spent

I found out that if you use three fingers the scroll is much faster

brenda1966 said:

Going back in playing level six to build your bot is just so boring. Do you think they really like this, because then they can boast stats of so many people playing? Just seems so tedious.

Why level six? Just play level one. It's faster.

mercerik said:

julescaldwell519 said:

My bad. The phone number I posted no longer works. The only way I found to get any response is to contact the legal team at: privacy@support.king.com

Good luck.

@julescaldwell519

If King Support wants to deal with consumers complaints, they would have a working phone number that is permanent in the Contact Info. If our complaints are ignored here in this Community which is a public forum, what more in a Toll-Free line or thru e-mail.

Yes

julescaldwell519 said:

My bad. The phone number I posted no longer works. The only way I found to get any response is to contact the legal team at: privacy@support.king.com

Good luck.

julescaldwell519 said:

Hi again! Just wanted to point out, you can also contact King Games via email through the "Contact Us" link, or you can call at 1-800-811-4074.

Because of the weather, I'm off work today. And I have absolutely nothing better to do than to get us an answer.

Unquoted

Eddie_Sparrow said:

mercerik said:

"As regards to the Auto-Updates, the easy way to deal with this feature is to temporarily disable it. At least enable it once a day so everything in your device gets updated. When the updates are done, disable it again. This will save you time doing these individually."

I update every software individually entry day, because I like to know what is actually new in each of them. But some I skip. Candy crush is one of them, because I am afraid there new update will contain new fixes that funny need to be fixed. When I update, I make sure to first make a backup of the old version, so I can revert to it if necessary.

@Eddie_Sparrow

Hi Eddie! My devices are all set to automatically update and I never have to worry about anything. All my games are perfectly fine with no issue. Below is the ScreenShot of my iPhone.

I fix Computers for a living. I don't normally suggest Turning-Off Automatic Updates to anyone because I know that Programs and Apps should be regularly updated and maintained for Security Protection and to avoid future headaches and nightmares. I gave that suggestion to @grr to minimize his problems because he agreed on someone's suggestion to turn the Automatic Updates Off which I wouldn't do myself being a private technician.

I use my iPhone more often than my Windows 10 Computer when I play Candy Crush Saga because it has the features that I need to complete the Levels. I used to beat 85 to 100 Levels a week. Now I am down to 50 and still won First Place on Weekly Race Gold last Sunday. This week, I am still number 1. I haven't played yet today because I was busy with Video Rendering today. I already have 49 Levels completed since last night. I won the Episode Race twice last night and collected a total of 10 Gold Bars. I completed my Daily Win and won some boosters that include 1 UFO. I also completed the tasks on Candy Quest.

My Booster Bot was at its Maximum Efficiency when I went to bed last Monday. When I woke up yesterday morning, they were gone, No big deal because I was able to build my Bot up again to its maximum.

JethrinaBodina said:

Because we don't all play on a desktop. Mobile devices do not support play on King.com.

Mine does. If I log out it gives me the choice of playing through Facebook or through my email address. If I use my email address then I play on King.

MataiceAlison said:

@Fakhruddin-2 its not like that ,it just depends on the level you are playing, those with more moves and sugar darn give more sugardrops , if you want to collect more sugar drops in a short time you can play past easy levels those that have golden -C- mark mark on the game map,
my favorite sugar drop levels are 1476,666,1846,
i can collect over 30 sugardrops!! try them if you hv already passed those levels, dont need to play all the 36 levels & also you don't lose the sugardrops even if you fail a

Good idea. I will try that one. Especially the 666 is easy to remember. But it's a long scroll down from 6000+

The new levels don't come with updates. I get new levels even though I almost't never update the candy crush app.

JethrinaBodina said:

I NEVER allow software to auto-update. I have had more trouble trying to undo damage done by faulty updates that were pushed with no notification that it's just more proactive to see who wants to do what to my devices BEFORE they do it. The updates happen on MY terms. They give me a good reason, they get to invade my device. No good reason, no invasion until they can provide one, lol

✌😎

Maybe like this.

Same here. I do it manually. I want to stay in control. And indeed the update only deals with the on device features. A reason more to do it manually. They can't change anything on my device unless I allow them to do it.

Maybe on PC but on the phone it's a mess.

Eddie_Sparrow said:

Still can't manage the quote feature. This discussion board method is quite idiotic. Impossible to use through phone.
▶

When you choose the "quote" option..
Touch the white area above the word Games, down there ⬇ and then up here where I started typing. .... OR... You could start your own comment up there where I put this ▶..
OR... If you wanna skip all that and "tag" someone you're wanting to address for any reason you can start your comment with @ and their handle. Like @JethrinaBodina. Easy peasy!!
There are lots of ways to use the quote feature, what's REALLY annoying is if you start one and cuz change your mind you can't get rid of it until you want to actually post a comment and then you have to delete the stuff you didn't wanna post and replace it with what you DO. Ha! Yeah... It's even tricky in the CCS Community page, lol

I NEVER allow software to auto-update. I have had more trouble trying to undo damage done by faulty updates that were pushed with no notification that it's just more proactive to see who wants to do what to my devices BEFORE they do it. The updates happen on MY terms. They give me a good reason, they get to invade my device. No good reason, no invasion until they can provide one, lol

✌😎

I am done trying to use this board through my phone. Will have to revert to PC version, but this means can't react quickly.

I had to edit my answer out of this board first to make the quote right. It just takes too much time. Can't afford it.

mercerik said:

"As regards to the Auto-Updates, the easy way to deal with this feature is to temporarily disable it. At least enable it once a day so everything in your device gets updated. When the updates are done, disable it again. This will save you time doing these individually."

I update every software individually entry day, because I like to know what is actually new in each of them. But some I skip. Candy crush is one of them, because I am afraid there new update will contain new fixes that funny need to be fixed. When I update, I make sure to first make a backup of the old version, so I can revert to it if necessary.

Still can't manage the quote feature. This discussion board method is quite idiotic. Impossible to use through phone.

JethrinaBodina said:

» show previous quotes
This does not protect you from across-the-board changes to the game like the Sugar Drop cap. It can help you keep their "per device" features, but that's just a theory. It worked for my Mom's phone

Eddie_Sparrow said:

mercerik said:

Must be a Persistent Tick tempting someone.
Vilken dåre!

That sums it up

mercerik said:

As regards to the Auto-Updates, the easy way to deal with this feature is to temporarily disable it. At least enable it once a day so everything in your device gets updated. When the updates are done, disable it again. This will save you time doing these individually.

I update every software individually entry day, because I like to know what is actually new in each of them. But some I skip. Candy crush is one of them, because I am afraid there new update will contain new fixes that funny need to be fixed. When I update, I make sure to first make a backup of the old version, so I can revert to it if necessary.66

I can't get this quote feature right yet. Working in it.

Comments

@Eddie_Sparrow You are cracking me up!!! Did you have coffee recently, or what?!? I'm just teasing you, of course. It's nice to see you responding and taking an interest in what people have to say, here. I just wish someone from King would.

LuckyMe1189 said:

Sure, it takes a bit to scroll all the way back (though not as long as it used to), but I can fill up, have all available boosters then play a few game with no $ spent

I found out that if you use three fingers the scroll is much faster

brenda1966 said:

Going back in playing level six to build your bot is just so boring. Do you think they really like this, because then they can boast stats of so many people playing? Just seems so tedious.

Why level six? Just play level one. It's faster.

mercerik said:

julescaldwell519 said:

My bad. The phone number I posted no longer works. The only way I found to get any response is to contact the legal team at: privacy@support.king.com

Good luck.

@julescaldwell519

If King Support wants to deal with consumers complaints, they would have a working phone number that is permanent in the Contact Info. If our complaints are ignored here in this Community which is a public forum, what more in a Toll-Free line or thru e-mail.

Yes

julescaldwell519 said:

My bad. The phone number I posted no longer works. The only way I found to get any response is to contact the legal team at: privacy@support.king.com

Good luck.

julescaldwell519 said:

Hi again! Just wanted to point out, you can also contact King Games via email through the "Contact Us" link, or you can call at 1-800-811-4074.

Because of the weather, I'm off work today. And I have absolutely nothing better to do than to get us an answer.

Unquoted

Eddie_Sparrow said:

mercerik said:

"As regards to the Auto-Updates, the easy way to deal with this feature is to temporarily disable it. At least enable it once a day so everything in your device gets updated. When the updates are done, disable it again. This will save you time doing these individually."

I update every software individually entry day, because I like to know what is actually new in each of them. But some I skip. Candy crush is one of them, because I am afraid there new update will contain new fixes that funny need to be fixed. When I update, I make sure to first make a backup of the old version, so I can revert to it if necessary.

@Eddie_Sparrow

Hi Eddie! My devices are all set to automatically update and I never have to worry about anything. All my games are perfectly fine with no issue. Below is the ScreenShot of my iPhone.

I fix Computers for a living. I don't normally suggest Turning-Off Automatic Updates to anyone because I know that Programs and Apps should be regularly updated and maintained for Security Protection and to avoid future headaches and nightmares. I gave that suggestion to @grr to minimize his problems because he agreed on someone's suggestion to turn the Automatic Updates Off which I wouldn't do myself being a private technician.

I use my iPhone more often than my Windows 10 Computer when I play Candy Crush Saga because it has the features that I need to complete the Levels. I used to beat 85 to 100 Levels a week. Now I am down to 50 and still won First Place on Weekly Race Gold last Sunday. This week, I am still number 1. I haven't played yet today because I was busy with Video Rendering today. I already have 49 Levels completed since last night. I won the Episode Race twice last night and collected a total of 10 Gold Bars. I completed my Daily Win and won some boosters that include 1 UFO. I also completed the tasks on Candy Quest.

My Booster Bot was at its Maximum Efficiency when I went to bed last Monday. When I woke up yesterday morning, they were gone, No big deal because I was able to build my Bot up again to its maximum.

JethrinaBodina said:

Because we don't all play on a desktop. Mobile devices do not support play on King.com.

Mine does. If I log out it gives me the choice of playing through Facebook or through my email address. If I use my email address then I play on King.

MataiceAlison said:

@Fakhruddin-2 its not like that ,it just depends on the level you are playing, those with more moves and sugar darn give more sugardrops , if you want to collect more sugar drops in a short time you can play past easy levels those that have golden -C- mark mark on the game map,
my favorite sugar drop levels are 1476,666,1846,
i can collect over 30 sugardrops!! try them if you hv already passed those levels, dont need to play all the 36 levels & also you don't lose the sugardrops even if you fail a

Good idea. I will try that one. Especially the 666 is easy to remember. But it's a long scroll down from 6000+

The new levels don't come with updates. I get new levels even though I almost't never update the candy crush app.

JethrinaBodina said:

I NEVER allow software to auto-update. I have had more trouble trying to undo damage done by faulty updates that were pushed with no notification that it's just more proactive to see who wants to do what to my devices BEFORE they do it. The updates happen on MY terms. They give me a good reason, they get to invade my device. No good reason, no invasion until they can provide one, lol

✌😎

Maybe like this.

Same here. I do it manually. I want to stay in control. And indeed the update only deals with the on device features. A reason more to do it manually. They can't change anything on my device unless I allow them to do it.

Maybe on PC but on the phone it's a mess.

Eddie_Sparrow said:

Still can't manage the quote feature. This discussion board method is quite idiotic. Impossible to use through phone.
▶

When you choose the "quote" option..
Touch the white area above the word Games, down there ⬇ and then up here where I started typing. .... OR... You could start your own comment up there where I put this ▶..
OR... If you wanna skip all that and "tag" someone you're wanting to address for any reason you can start your comment with @ and their handle. Like @JethrinaBodina. Easy peasy!!
There are lots of ways to use the quote feature, what's REALLY annoying is if you start one and cuz change your mind you can't get rid of it until you want to actually post a comment and then you have to delete the stuff you didn't wanna post and replace it with what you DO. Ha! Yeah... It's even tricky in the CCS Community page, lol

I NEVER allow software to auto-update. I have had more trouble trying to undo damage done by faulty updates that were pushed with no notification that it's just more proactive to see who wants to do what to my devices BEFORE they do it. The updates happen on MY terms. They give me a good reason, they get to invade my device. No good reason, no invasion until they can provide one, lol

✌😎

I am done trying to use this board through my phone. Will have to revert to PC version, but this means can't react quickly.

I had to edit my answer out of this board first to make the quote right. It just takes too much time. Can't afford it.

mercerik said:

"As regards to the Auto-Updates, the easy way to deal with this feature is to temporarily disable it. At least enable it once a day so everything in your device gets updated. When the updates are done, disable it again. This will save you time doing these individually."

I update every software individually entry day, because I like to know what is actually new in each of them. But some I skip. Candy crush is one of them, because I am afraid there new update will contain new fixes that funny need to be fixed. When I update, I make sure to first make a backup of the old version, so I can revert to it if necessary.

Still can't manage the quote feature. This discussion board method is quite idiotic. Impossible to use through phone.

JethrinaBodina said:

» show previous quotes
This does not protect you from across-the-board changes to the game like the Sugar Drop cap. It can help you keep their "per device" features, but that's just a theory. It worked for my Mom's phone

Eddie_Sparrow said:

mercerik said:

Must be a Persistent Tick tempting someone.
Vilken dåre!

That sums it up

mercerik said:

As regards to the Auto-Updates, the easy way to deal with this feature is to temporarily disable it. At least enable it once a day so everything in your device gets updated. When the updates are done, disable it again. This will save you time doing these individually.

I update every software individually entry day, because I like to know what is actually new in each of them. But some I skip. Candy crush is one of them, because I am afraid there new update will contain new fixes that funny need to be fixed. When I update, I make sure to first make a backup of the old version, so I can revert to it if necessary.66

I can't get this quote feature right yet. Working in it.

Recent Announcements

🎁✨ Candy Unwrapped is here! ✨🎁
Your 2025 Candy Crush Saga year has officially been unwrapped 🙌 Starting today, you’ll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your year…
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❄️🍬 Winter Season in Candy Crush is Here 🍬❄️
The holidays are landing in Candy Crush Saga with new looks, cosy vibes and two exciting events to keep you playing all season long. Whether you love tournaments, chasing sweet rewards or just enjoying the winter sparkle in the game… you’re in the right place. Here’s what’s coming your way this December. 🎉 Candy Unwrapped…
🎁✨ Candy Unwrapped is here! ✨🎁
Your 2025 Candy Crush Saga year has officially been unwrapped 🙌 Starting today, you’ll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your year…
🐟 The Crush & Tell Fish episode is here, and you don’t want to miss this one!
Yes! The episode we’ve all been waiting for has finally dropped! 💥 The most talked-about feature in Candy Crush gets its spotlight in the latest Crush & Tell, where our very own Alena, Senior Product Director dives deep into the messy truth, the big decisions, and the surprising player feedback that helped shape the Fish…

Active Discussions

Where is unwrapped candy
did anyone get his stats how long should we wait?
Candy Unwrapped 2025
Hi Fellow Crushers! Just opened my candy unwrapped this morning and it says I am in the top 0.1% of players for PA…. Wondering if anyone else from PA has gotten their results? I crushed 7,101 levels this year and am now on level 15,844. Looking to discuss with other players 😀
How do i add my account for payment
V1e
Boosters disappeared
In the middle of playing, app/game glitches and hundreds of my boosters mysteriously disappeared. So aggravating! Disgusted with this game/app!
🎁✨ Candy Unwrapped is here! ✨🎁
Your 2025 Candy Crush Saga year has officially been unwrapped 🙌 Starting today, you’ll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your year…

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.