Suddenly at level 1. Use app on my iPhone only. Not connected to Facebook. How can I get back?

jbrownvop654 · January 2020

Back to level 1 suddenly. Use app on my iPhone only. How can I get back?

Sukanta_Biswas · January 2020

Hi @jbrownvop654
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

I will need some more information to answer you so please help me with the correct informations.
Please tell the source of your problem in a bit more detail, That means you uninstalled the game app?
Did you saved the game via Facebook or the Kingdom before?
Let me know.

Spinnifix · January 2020

Hello and welcome to this community

☺

You have to play and finish level 1 again.

Then please update and clear the cache.

Then it should work again.

♥♥♥

Good luck

jbrownvop654 · January 2020

It’s candy crush jelly. Use my iPhone app. Not Facebook. I did not uninstall or update. It just was on level 1 suddenly.

Spinnifix · January 2020

Hi!

☺

The next time, please make sure that your post fits the game.

Then you could be better helped. Nevertheless, please follow my instructions.

♥

Thank you

Sukanta_Biswas · January 2020

jbrownvop654 said:

It’s candy crush jelly. Use my iPhone app. Not Facebook. I did not uninstall or update. It just was on level 1 suddenly.

Since you didn't save the game with an account, you lost all your game progress.
However, create a Facebook or Kingdom account and then let me know by connecting to the game.

Suddenly at level 1. Use app on my iPhone only. Not connected to Facebook. How can I get back?

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