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I cannot get my lives, it is frozen

Toni_Wiesberg
Toni_Wiesberg Posts: 3 Newbie
in Support
Can anyone help get my lives? It has been frozen at 8 for two days 
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Hi @Toni_Wiesberg
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device are you using for the game?
    Did you connect the game to Facebook or the Kingdom?
    Let me know, I'll ask you to do some troubleshooting checks.
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  • Francine_W
    Francine_W Posts: 7 Level 2
    Please help.  I played Candy Crush Saga through the Kingdom (King.com) using Chrome on my Dell laptop.  For over a month the game won't show my friends, won't let me send lives, won't let me receive lives, and won't unlock the next episode; "Time left until the Toothfairy unlocks it" says 0 Hours, 0 Minutes, 0 Seconds; so it won't let me play to proceed to level 36.  Please fix it.  Thank you for your help!  Francine
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  • KingHanover
    KingHanover Posts: 1 Newbie
    I having the same problem  trying to get into level 187 receiving .... and can't send lives/tickets.... toothfairy clock not working...I have sent messages to customer service - NO help there....... I'm not on facebook   sign in at King.com

    KingHanover
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