Candy Crush Saga

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Candy Crush Saga

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No longer able to exit an unstarted board without losing lives☹

At level 2975 and above, I am no longer able to exit an unstarted board without losing lives. I will no longer play if this is the new norm!
Thank you
Kathy

Accepted answers

All comments

Pounawea

Hello everyone,

Thanks for all the feedback. However, as you may know ( @humphreyhumbert shared a link in a previous post) there was a previous discussion in regard to this topic and it was closed.

To give you an update on that, there is no news to be shared but if we do have news, we will let you know in a new post.

Thanks for your understanding.

[closing this thread now]

Andreas_Haardt

This change makes me very angry!

It was a great feature to restart a level without losing live. My decision: I play more Toon-Blast and will not purchase anything for King until this feature is back!

humphreyhumbert

There's a thread all about it here: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed/p1

But fret not! Your friends at King have positioned your ability to restart a game without losing a life as an "issue" that they've helpfully "fixed."

mercerik

debnev said:

Not being able to reset the board is ridiculously exploitative. Seriously! I’m in the mid 3500 levels and if I want to make a strategic decision to not use a board that should not mean I lose a life and the boosters I’d selected. That’s just spiteful and greedy. Come on!!!! Revert back already.

Hi there, @debnev ! Welcome to the Community!

Please join us and help us with this cause by clicking on this link: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed#Item_157

Voice your objection and be heard! This is where the action is!

Thanks!

debnev

Not being able to reset the board is ridiculously exploitative. Seriously! I’m in the mid 3500 levels and if I want to make a strategic decision to not use a board that should not mean I lose a life and the boosters I’d selected. That’s just spiteful and greedy. Come on!!!! Revert back already.

mercerik

sjj5614 said:

Somebody at King decided to “fix a bug” that allowed reset without penalty. They will discover it kills their Golden Goose in short order, as loyal players get pissed off. I’m done with this nonsense. I sent King an email and so should you.

Hi there @sjj5614 ! Welcome to the Community!

This is not a bug! It is intentional! Please join us and help with this cause by clicking on this link: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed#Item_157

Voice your objection and be heard! This is where the action is!

Thanks!

sjj5614

Somebody at King decided to “fix a bug” that allowed reset without penalty. They will discover it kills their Golden Goose in short order, as loyal players get pissed off. I’m done with this nonsense. I sent King an email and so should you.

diamonds444

I have sent them messages about this issue. Surprise they are not responding!!!

Denise-13

Same for me!! I'm at level 5733..and cannot reset the levels anymore!. Whyyy...but whyy are you doing this? You must see that this change made a lot of people unhappy! That's not the right way to keep us playing! Please fix this! Thank you!

diamonds444

I don't understand how they consider this a "fix". Aren't they the ones that suggested to back out of the level

honeyhaley

I too am in the 5000 and higher games. Thank you Candy Crush for this “fix.” I will now be able to save time and money since I will no longer be playing your game. I will check back occasionally to see if you have fixed your “fix.” Until you do, I will not be playing or spending any more money with you. You are going to be losing a lot of people. Well done!

mercerik

bearwithme said:

Hello @mercerik - I understand where you are coming from but I have found in the past a combination of voting and voicing their opinion can sometimes help and it also gives a better picture to the studio.

@bearwithme

Which one is better, getting straight where the action is where the objection is added to the list of members airing their gripes or waiting for the votes to come in? Voting might work for some but not necessarily for all especially this one. Voicing an objection has a face of a person to it. It has more force to it if you ask me. Members who comment on an idea might or might not have tapped the Green Voting bar. Do you see what I am heading at?

Voting in this case would be to King Games' advantage. A good delaying tactic, hoping that this outrage will die down soon and be forgotten. Think about it!

Are you really supporting the members who are affected by this because I've never seen you and the rest of the Superstars comment at the CM's Announcement? Are you all distancing yourself from this? Do you still remember that you are one of us?

imagwai

Voting? Voicing? Or you could just stop playing/paying and hurt them where it really counts.

bearwithme

Hello @mercerik - I understand where you are coming from but I have found in the past a combination of voting and voicing their opinion can sometimes help and it also gives a better picture to the studio.

mercerik

bearwithme said:

Unfortunately - this is now a permanent change by the studio to make this game more like the other Candy Crush games where they cannot reset the board without a penalty. However - we have been able to do this for over 8 years now and over 5000 levels. The game was designed to have this ability and it is one that the players enjoyed and appreciated. Especially with how difficult the higher levels are becoming.

One of the reasons for the community is to allow players to provide feedback to the studios - to give the players a 'voice'. In the past there have been some unpopular changes and the outcry of the players have caused the studios to modify or change what they did so I encourage everyone (just like @mercerik has said above) to continue to post your opinions to let the studio know how you feel. Please keep your feedback coming.

I have started an 'idea' to bring back the ability to reset the board. You can vote for it here: https://community.king.com/en/candy-crush-saga/discussion/272346/bring-back-the-ability-to-reset-the-board/p1?new=1

Hi there, @bearwithme

Voting is not a viable solution to this situation. It is just a diversion to calm them down. Taking them to where the action is would make a difference. Voicing their objection is much better option.

RippedLeaf

They tried this a few months ago, and then reverted to the old way. If they don’t do the same, this game will die.

linda_astari94

Same here. Never had this problem since the begin I play. Iam on level 5778 now and I am totally stuck on Super Hard Level without even able tp reset the board, otherwise I'll love lives and boosters.

mercerik

Sukanta_Biswas said:

You enjoyed this feature because of an error in the game. But currently this error has been resolved so you will not be able to get this feature back in your game.
You will find more information here.

Hi there, @Sukanta_Biswas !

Years of existence in an App is definitely not an error whether they accept it or not. They can't even claim it as an oversight. If they do, it is negligence on their part. People have been talking about it in past postings in this community. I didn't know it existed till I saw the postings here last summer. If I did not join this community, I wouldn't have known about this at all.

I wish they've been upfront or honest about this when the announcement was made. Telling it straight for what it is and not hiding behind the misleading word fix would have been better. You only use fix when something is broken. Ask Noah Webster! 😊

bearwithme

Unfortunately - this is now a permanent change by the studio to make this game more like the other Candy Crush games where they cannot reset the board without a penalty. However - we have been able to do this for over 8 years now and over 5000 levels. The game was designed to have this ability and it is one that the players enjoyed and appreciated. Especially with how difficult the higher levels are becoming.

One of the reasons for the community is to allow players to provide feedback to the studios - to give the players a 'voice'. In the past there have been some unpopular changes and the outcry of the players have caused the studios to modify or change what they did so I encourage everyone (just like @mercerik has said above) to continue to post your opinions to let the studio know how you feel. Please keep your feedback coming.

I have started an 'idea' to bring back the ability to reset the board. You can vote for it here: https://community.king.com/en/candy-crush-saga/discussion/272346/bring-back-the-ability-to-reset-the-board/p1?new=1

Denise_Lackey

I’m not sure how this community site is suppose to work, I posted my question and see others are having the same issue...”the game is no longer allowing me to reset without the cost of a life” but I don’t see any response from King. Am I missing something? Is this going to be fixed?

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Andreas_Haardt

This change makes me very angry!

It was a great feature to restart a level without losing live. My decision: I play more Toon-Blast and will not purchase anything for King until this feature is back!

Pounawea

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