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How can I stop the videos that have suddenly started to appear?

JackiB
JackiB Posts: 2

Level 1

In the last day or so when playing the game I have encountered the sudden appearance of very loud (and annoying) video clips.  Why have these started to appear and how do I stop them - this has not been an issue as long as I can remember...

Answers

  • Spinnifix
    Spinnifix Posts: 25,429
    Hello and welcome to this community


     ☺


    You can stop the videos by clicking the cross at the top. Then you will automatically be asked if you want to close it. Continue or quit. Then you can decide for yourself.


     I hope this helps you further!!! Make videos are only 5 seconds long and can be closed immediately.



    ♥ Good luck♥
  • JackiB
    JackiB Posts: 2

    Level 1

    I realise I can X out however I want to stop them appearing - they are a very unwelcome event that I have not had to endure until the last few days - I want to get rid completely they are way too loud. 
  • Spinnifix
    Spinnifix Posts: 25,429
    edited January 2020
    If the volume bothers you, you can switch off your device. I have no sound on that either. The volume is under media. The videos are random. Sometimes they come and sometimes they don't. There is nothing you can do about it. Only you can switch it off to mute. I hope this helps you further!!!


    Please go to the corner of Idea, that's a bit open with videos. That might help you further !!!


    ☺ Good luck ♥
  • felasonflorence2
    felasonflorence2 Posts: 6

    Level 2

    Love ❤️ someone's is not a crimes
  • Mary_Kay
    Mary_Kay Posts: 1,403
    Watching the videos gives me added boosters. Don't you want them? For me it's worth it. Most are under 30 seconds.   
  • Kamine21
    Kamine21 Posts: 2

    Level 1

    You are so right about that

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