Sending and receiving lives: known issue - Updates

Pounawea · February 2020

Dear community,

First of all, I'd like to thank all of your for the information reported. As commented in different forum questions and discussion, the mailbox seems to have some chewing gum these days as you noticed, we are aware of a glitch in the mechanism used for sending and receiving lives.

This occurs when sending or receiving a life in-game, but can happen in more than one stage.

After you send a request for a life, the response received from your friend appears in the inbox but won't add the life to your heart-meter.
After you receive a request for a life and respond to it, the request remains in the inbox. The recipient likely has the problem explained in stage 1 (above).

The Studio is investigating this thoroughly and they are working on the fix. Stay tuned guys, I'll keep you posted.

Thank you for your patience and understanding.

TanjaLouise · February 2020

I Can No longer send lives to my friends But i Can recive them. Help me please 🙏

meredithdumas · February 2020

Why can’t I approve any lives in my inbox? I keep approving them and accepting all of them but when i close the app and reopen, they are all back in there again. Currently, app is up to date and I’m operating on an iPhone. Thanks.

Pounawea · February 2020

Hello @meredithdumas ,

First of all, warm welcome to out community! 🙂

The mailbox seems to have some chewing gum these days as you noticed. The messages are not getting cleared from the mailbox. This is being looked into and hopefully fixed soon.

Thank you for your patience while the Studio is fixing it.

Have a delicious day and see you around the forum!

Pounawea · February 2020

Hello @TanjaLouise ,

First of all, warm welcome to out community! 🙂

The mailbox seems to have some chewing gum these days as you noticed. The messages are not getting cleared from the mailbox. The Studio is aware of it and they are looking into it.

Thank you for your patience while we are fixing it.

Have a delicious day and see you around the forum!

Abebe1993 · February 2020

I didn’t get boosters recently! Please help me

Liddans · February 2020

When I started playing this game, you could send and receive life to all your friends who also played candy. Why can't you do it anymore? Now it's just me that send lifes to everyone, but dont geting any back?! Why?!