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Lost my reward in Candy Crush Saga Game
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I have reported to your CS before and still
cannot solve my problems. Since I have changed my new mobile phone and
found the "Candy Crush Saga" rewards all are lost. I also tried
to login & logout and your games showed out I have two accounts same of my name,
pls refer the above picture for your reference. Actually, the above
picture of no.5 of my actual account have 109 rewards but I login and
play the games are of nothing. Can you help and let me know how can I do ? Pls
help & reply.
Thank you for your assistance.
Regards,
Rio Cheng
Best Answer
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Hello and welcome to this community☺
Do you want to add the 2 accounts together?I give you a link and you look for your device and your problem.Otherwise, please get back with more details that I can help you better.
♥ Good luck♥https://community.king.com/en/blog/categories/blog-posts
Answers
-
Hello and welcome to this community☺
Do you want to add the 2 accounts together?I give you a link and you look for your device and your problem.Otherwise, please get back with more details that I can help you better.
♥ Good luck♥https://community.king.com/en/blog/categories/blog-posts
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Hello @Rio625 - the game doesn't think you actually have two of the same accounts - that usually is a temporary glitch that should go away and you should be back to seeing just one account for you, You can try clearing your cache, make sure you have the latest version of the game and then shut down your phone for about 15-20 seconds. When you restart your phone and reopen the game - you should hopefully only see your name listed once. If you still see a double entry then try logging out of the game (either thru Facebook or King.com depending on which you are playing) and log back in and that should correct the issue.
As far as your rewards/boosters are concerned - those are stored locally on your device so when you transferred the game to a new phone any saved boosters/rewards were lost and cannot be retrieved. -
