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Hi @poshlady123 and welcome. I am guessing, but this may be because you have reached the maximum of 5 you are allowed at any one time. If your friend does send you a life, don't accept/open it until you have completely run out of lives. That way the counter will be working to add your next one. If you keep it at 5 it will rely on your friends and you will never get the free ones you are entitled too. I hope this helps, but if your problem is more than that please don't hesitate to ask again here, as there are currently some ongoing issues with the message box.