Life requests stay in mailbox/ Lives do not get sent or received

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

All comments

fawnqueen said:

The problem still has not been resolved. I'm now owed 7 lives.

This is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

Tzvi_Marcu said:

Any news with this issue?

Hi @kfdover
Welcome back to the Friendly King Community's Candy Crush Saga forum.🙂

This is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.

angelsm2

I am getting several requests from the same 5 friends number has grown to 36 but no one seems to be sending lives to me even after I request

fawnqueen

The problem still has not been resolved. I'm now owed 7 lives.

Hi @kinglad007
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

Right now, I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Let me know.

kinglad007

HI good morning ,why am not getting any lives ???? plz

Christine_Seth

I noticed that for the last month my friends are asking for too many lives
i play CC 3-4 times a day and I am giving at least 25-30 lives every time . Too much wasted time!
this is so annoying and they don’t seem to use the lives that they have collected?
i ask once a day...one time!
CC used to have a restriction on asking for lives before.

I am frustrated every time to go to CC to play!
Any advice?
thanks

JethrinaBodina

Please take a look at this link. This question is asked and answered here... 🐱

https://community.king.com/en/candy-crush-saga/discussion/278083/life-requests-stay-in-mailbox-lives-do-not-get-sent-or-received#latest

JethrinaBodina

Unfortunately, you have no control over the random players that are your competitor -friends in the game if you are not signed on via Facebook. With Facebook you have control and can unfollow someone to get them off your list. Ignore them?? I know, not what you wanted to hear. It could very well be a child that has no idea they're overstepping and being annoying.

😎

I can't send lives in Candy Crush. I am past level 6000 and I don't want to have to reinstall it

dwaynepg

It goes through the motion like it's sending them but they never received the free lives.

mdalia

How do I get rid of someone who is blowing up my lifeline with requests. Sometimes 6-8 requests at a

mariavstraight

I did the update, and unfortunately that did not take care of the problem. So frustrating!

PummyRaj

Hello @tracistanzi, A Warm Welcome to our friendly King Community

I am sorry to hear about the issue in your game!! Can you please tell me which game you are having this issue in?

Is it Candy Crush or Candy Soda or some other game? I need to make sure about the game, as you have posted in Candy Friends game!

Please type your reply in the empty comment box provided below.

Talk to you soon! Have a great rest of the day/evening!

Boopy

some notification would have been nice, I have been sending the same lives for the past week not realizing I was getting them back again.

aymanmy

How

I have tried logging out, restarting my phone and logging back in. It still will not send lives and hasn't for a while

kfdover

Why do lives keep coming back to my mail box

Tzvi_Marcu

Any news with this issue?

Accepted answers

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

All comments

Meirav_Inbar

I I already asked that but didn't get any answers

Hi @Meirav_Inbar
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

We have found such a problem for a few days and the problem is being investigated. Some players have already found a solution to this problem and others will get it very soon.
You don't have to do any troubleshooting checks, and wait a bit.😊

Bosseblonde

I cant send lives to my friends

Spieler_8675309

Hello, welcome to the forum.
See the reply right above yours & do that, should help you there...

JmeHead

I try to send lives to friends, but they're not sending.

Hi @JmeHead

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😍

We have found such a problem for a few days and the problem is being investigated. Some players have already found a solution to this problem and others will get it very soon.
For now I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

mariavstraight

How do I get to the update? I am not playing on my phone, I am playing through Facebook. I do not see where I have the option to update the app. Thank you.
Maria

mariavstraight said:

How do I get to the update? I am not playing on my phone, I am playing through Facebook. I do not see where I have the option to update the app. Thank you.
Maria

Check your browser updates.😉

Tzvi_Marcu

Any news with this issue?

kfdover

Why do lives keep coming back to my mail box

I have tried logging out, restarting my phone and logging back in. It still will not send lives and hasn't for a while

aymanmy

How

Boopy

some notification would have been nice, I have been sending the same lives for the past week not realizing I was getting them back again.

PummyRaj

Hello @tracistanzi, A Warm Welcome to our friendly King Community

mariavstraight

I did the update, and unfortunately that did not take care of the problem. So frustrating!

mdalia

How do I get rid of someone who is blowing up my lifeline with requests. Sometimes 6-8 requests at a

dwaynepg

It goes through the motion like it's sending them but they never received the free lives.