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Life requests stay in mailbox/ Lives do not get sent or received

mariavstraight

I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.

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Crazy Cat Lad

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.

Crazy Cat Lad

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

All comments

kerryjh

Why won’t the lives in my inbox clear, it’s adding more the next day

Jennseay

Whenever I ask for lives from any or all of my friends I never get any back from any of them. Are they not receiving the request or is it really possible that none of my friends send lives? Weird.

So can I get different friends that do send lives, like I do?

Jennseay

Yes me too. I don’t think it ever sends anyone my requests. I never get any lives from anyone else. Maybe we should be friends and we can send each other lives.. lol 😆

shazzadaws

Sick of this now going on for weeks, as many as 100 plus requests for lives but none received. Obvious glitch somewhere, can you fix it.

Crimson_Dawn

Hi, @thomasp! As far as I know, the studio is working on a fix for this, so hopefully it will be resolved soon. Thank you for your patience and have a great day!😀

thomasp

Why dont they

Crimson_Dawn

Hi, @cappy04! This is a known problem. As far as I know, the studio is working on a fix for this, so hopefully it will be resolved soon. Thank you and have a great day!😀

cappy04

I have tried several times to accept all messages but they never clear

Spinnifix

Hello and welcome to this community

☺
Can you explain it more exactly what you mean? Then I could help you too!

♥ Thank you ♥

belizean85

Wanting to know about candy crush

Flanje

Hi and welcome @francesca_micucci

There is a known issue. If you go to the support page HERE there is an announcement which is usually near the top.

francesca_micucci

Life requests remain in my inbox, even after I have fulfilled them, and even from friends from facebook I have unfriended. At the same time, friends keep sending me lives but I don't receive them.

mickeysbac

Multiple life requests from same person keeps coming back into mailbox. Not receiving any lives from friends.

bearwithme

Hello @slovie and welcome to our wonderful community! This is an ongoing issue that the studio is aware of and working on. You can read more about it here.

slovie

Multiple times a day I get 15 or more life requests from the same 2 players, who I know for a fact are not requesting them. Why is there this annoying glitch?

Betts

Redbonebeauty1 said:

I don’t even know how to add or request friends. HELP!!!

Hi. You have to add friends on facebook who also play the game. They will show up in the game automatically.

Redbonebeauty1

I don’t even know how to add or request friends. HELP!!!

sameh_polo

Hi 👋 everyone I love ❤️ this game

sameh_polo

I play candy every day

sameh_polo

i love candy crush