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whats happened to game
lindaian60
Posts: 6
Level 2
in Discussions
Comments
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@lindaian60
I'm trying to understand your question. Are you able to provide a screenshot?
You should have what you see in MY screenshot. The Backpack of Sweet Supplies, The Target with Power-Ups and the Trophy with Fun Events.
Which is these are missing and do you still have the problem?
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Hi, that's easy, but I need to know what you're playing on and the operating system. I have an Android device. Too take a screenshot I hold down the power and volume down buttons at the same time. A screenshot is added to the photo album. On my PC, ctrl+print screen will put a screenshot on the clipboard do I can paste it just about anywhere. For IPhone, I'm gonna give you a link as there are two methods depending on what device you have.
https://www.imore.com/screenshot-iphone
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I would like you to try clearing your cache and restarting after you've done that and turned off your device for s few minutes.
Also, check to see that you've got the latest update to the game.
These are always good first steps to take when things get wonky. A lot of data is going back and forth in these game apps and sometimes we have to give our devices a little break. I do it regularly on my tablet because it doesn't sync with my phone consistently. I've played the same hard levels over again accidentally because I didn't notice the level was wrong. LOL
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I'm very sorry it took me this long to get back to you. I see what you mean now and I'm going to see what I can learn before I refer you to Support. I think that's where we may end up, but I'm not going there yet.
Are you certain you've got the most recent update to both Facebook and Candy Crush?
I'll be back with you ASAP. We'll get you sorted and you'll be crushing candy once again.
