Life requests stay in mailbox/ Lives do not get sent or received

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

All comments

kerryjh

Why won’t the lives in my inbox clear, it’s adding more the next day

Whenever I ask for lives from any or all of my friends I never get any back from any of them. Are they not receiving the request or is it really possible that none of my friends send lives? Weird.

So can I get different friends that do send lives, like I do?

Yes me too. I don’t think it ever sends anyone my requests. I never get any lives from anyone else. Maybe we should be friends and we can send each other lives.. lol 😆

shazzadaws

Sick of this now going on for weeks, as many as 100 plus requests for lives but none received. Obvious glitch somewhere, can you fix it.

Hi, @thomasp! As far as I know, the studio is working on a fix for this, so hopefully it will be resolved soon. Thank you for your patience and have a great day!😀

thomasp

Why dont they

Hi, @cappy04! This is a known problem. As far as I know, the studio is working on a fix for this, so hopefully it will be resolved soon. Thank you and have a great day!😀

cappy04

I have tried several times to accept all messages but they never clear

Spinnifix

Hello and welcome to this community

☺
Can you explain it more exactly what you mean? Then I could help you too!

♥ Thank you ♥

belizean85

Wanting to know about candy crush

Flanje

Hi and welcome @francesca_micucci

There is a known issue. If you go to the support page HERE there is an announcement which is usually near the top.

francesca_micucci

Life requests remain in my inbox, even after I have fulfilled them, and even from friends from facebook I have unfriended. At the same time, friends keep sending me lives but I don't receive them.

mickeysbac

Multiple life requests from same person keeps coming back into mailbox. Not receiving any lives from friends.

bearwithme

Hello @slovie and welcome to our wonderful community! This is an ongoing issue that the studio is aware of and working on. You can read more about it here.

slovie

Multiple times a day I get 15 or more life requests from the same 2 players, who I know for a fact are not requesting them. Why is there this annoying glitch?

Betts

Redbonebeauty1 said:

I don’t even know how to add or request friends. HELP!!!

Hi. You have to add friends on facebook who also play the game. They will show up in the game automatically.

Redbonebeauty1

I don’t even know how to add or request friends. HELP!!!

sameh_polo

Hi 👋 everyone I love ❤️ this game

sameh_polo

I play candy every day

sameh_polo

i love candy crush

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

All comments

cappy04

I have tried several times to accept all messages but they never clear

Hi, @cappy04! This is a known problem. As far as I know, the studio is working on a fix for this, so hopefully it will be resolved soon. Thank you and have a great day!😀

thomasp

Why dont they

Hi, @thomasp! As far as I know, the studio is working on a fix for this, so hopefully it will be resolved soon. Thank you for your patience and have a great day!😀

shazzadaws

Sick of this now going on for weeks, as many as 100 plus requests for lives but none received. Obvious glitch somewhere, can you fix it.

Yes me too. I don’t think it ever sends anyone my requests. I never get any lives from anyone else. Maybe we should be friends and we can send each other lives.. lol 😆

Whenever I ask for lives from any or all of my friends I never get any back from any of them. Are they not receiving the request or is it really possible that none of my friends send lives? Weird.

So can I get different friends that do send lives, like I do?

kerryjh

Why won’t the lives in my inbox clear, it’s adding more the next day

Flanje

Hi @Jennseay Welcome to the friendliest community on the planet. It's a dog eat dog world and not everyone is as kind as you and I. Here is a guide to making the most of what you do have!
CLICK HERE

Flanje

Hi and welcome @kerryjh This is a topic that is so common it has it's own name. CHEWING GUM [LINK]

Image: https://us.v-cdn.net/6030983/uploads/editor/8i/qkzicjpzy2a7.jpg

Hope this helps you!

v007

Miembro is asking me life whenever i am going to start playing..am fed up of giving him life..so just stop that?????

Joyn

In candy crush saga friends ask for lives. I received a check mark saying sent but when I leave game and renter. The request is still there.

Hi @Jennseay
Welcome back to the King Community.

Actually there have been a lot of issues related to Lives, for the past 2 weeks and work is underway to fix the problems. If your problem has been around for a long time, I would ask you to do some troubleshooting checks.
If your problem started a few days ago, I would urge you to wait a bit.
Please let me know.

PummyRaj

Hello @Joyn, A Warm Welcome back to our friendly King Community

There is an issue in our favorite game "Candy Crush Saga" itself!!

The mailbox is creating some issues from past couple of weeks. The Lives will not be sent and those messages will not get cleared from the mailbox either!! Some players are able to send out Lives and requests, but they are not going through the system.

The issue was already escalated to the Candy Crush Studio and they are looking for a fix! Hopefully, it will be here with the next update

Here is the main thread where all the players are discussing about the same. Please head there to keep an eye on the issue and also,may be participate in the discussion ---> "Issue WITH Lives"

Hope this made sense and clarifies! Hope the issue resolves and we can have fun in the game again!

Hi @shazzadaws
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

QueenCrush34

so basically I redownloaded the game since it was glitching.I then I logged in however the lvls have gone back around 4 and it won't update

Hi @QueenCrush34
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Please show me a screenshot of your game map.

QueenCrush34

I don't have one of B4 but it was at 442

QueenCrush34

This is right now