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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
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This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
I have installed and unistalled the game multiple times and still get over 10 messages to 30 messages multiple times a day that people need lives. Its annoying cause I barely get lives sent to me and all I ever get is people needing lives but it has to be a glitch cause my husband sends me requests 24/7 and he isn't on his phone. This all just started last week. Please help and fix
I am playing on my iPad
No @babzie you do not want to delete and reinstall the app. That will cause you to lose all your saved boosters and lives. What platform are you playing on?
Hello @janineallen - this actually has been identified as a problem - but the studio now has a solution.
Please make sure to update the app to the version 1.71 that just was released in Google Play on Android devices. The update is on the way to all other devices, so stay tuned!
So how do I update the app? Delete it then download again?
Hello @babzie and welcome to the King Community! This has been an ongoing issue but a solution has been found.
I’m playing on my iPhone.. I’m not sure what you mean about game history. I know this is happening to my friends as well.
How do I get the lives to go into , my account? When I accept them they get a check mark but never go into my account. What can I do ? Or what can you do to fix this problem?
Welcome to our community @janineallen! Where are you playing the game - mobile or computer? Facebook or King? I am not aware of a glitch but that doesn't mean that a new one isn't starting. Do you clear the history on your game daily?
In my messages I have several (28 and rising) life requests that won’t go away. I don’t even think the lives are being sent to the people. Is there is glitch or what’s happening?
I don’t want send any life
Please show me a screenshot of your problem.😎
I don’t have Facebook account
You can turn off app request from Facebook's notifications Settings.
I don't send lives to anyone who asks me. How can I cancel requests that I don't want to
Hi @burgman64
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
The notifications, in your mailbox will not be all lives either, meaning there will be some lives request from others. Anyway show me a screenshot of what kind of problem you are having.
I have many requests but not all of them I want to accept, as a gate.
Yes thank you- candy crush saga - I hope they get it fixed soon!
