Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @biggred and welcome to the Community!
Have you made sure the game is connected to the Facebook or King account where you saved the game on?
If you switched Facebook or created a new King account, please connect the game back to the account that you used when starting to play since it's the account where the game is saved on.