Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
The Nutcracker's Music Box?
All these extra features and bonus game do not always reach all players or all devices. At times these live event games are only available within certain countries, or to a certain group of players or indeed to players connected via a certain platform. At times technical issues may also prevent you from seeing the challenge.
All I can recommend is to keep your game updated with the latest version of the game and keep checking in to play. Disconnecting Facebook or Kingdom from the game and then reconnecting can sometimes help to get the live event active, if it is available for your region, device, group of players etc.
The Nutcracker's Music Box?
All these extra features and bonus game do not always reach all players or all devices. At times these live event games are only available within certain countries, or to a certain group of players or indeed to players connected via a certain platform. At times technical issues may also prevent you from seeing the challenge.
All I can recommend is to keep your game updated with the latest version of the game and keep checking in to play. Disconnecting Facebook or Kingdom from the game and then reconnecting can sometimes help to get the live event active, if it is available for your region, device, group of players etc.