Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🤔 Which Candy-branded gift would you like to be offered?
🎶 Get Ready for the Candy Crush Music Season here 🎶
🤔 Which Candy-branded gift would you like to be offered?
What happened to my gold bars?
Answers
-
Hello @CandiCrushes20 and @doonertibs and Welcome to our wonderful King Community! I am sorry to hear this has happened to you. If either of you have purchased the gold bars that disappeared - then Customer Support may be able to help you get them back. What platforms (PC or mobile - make & model) are you both playing on? What were you doing when they disappeared? Did you recently move your game to a new platform (like a new phone) or change your Facebook account/password? So me of these activities can affect your game.
Please provide more information in the comment section below and I will be glad to help you both further.
Thank you.
-
Hi @CandiCrushes20 !
Please email Player Support so they can check up what happened.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
