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🤔 Which Candy-branded gift would you like to be offered?
I just approved a $2.99 bar buy and I was charged $29.99
Answers
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Hi @kaw45
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
We're very sorry for your problem 😭
If there is a problem with the purchase you will need to click on it and follow the steps.
We don't handle purchase issues in the community.
You can contact our Player Support directly, here.
Or Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
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Hi @kaw45
Have you checked what the purchase history/ receipt says in your Apple-ID, Google Play account or the purchase history on Facebook?
If the price is incorrect there you can dispute the purchase directly from there to Apple, Google or Facebook that handle all transactions.
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@kaw45 Please be aware that we cannot send any refunds or money through this site, furthermore we at King do not have any access to your payment details since all transactions are handled by Apple, Google, Amazon, Microsoft or Facebook, depending on if you play on an iPhone/ iPad, Android, Kindle tablet, Windows device or Facebook.
Contact our Player Support to check up what happened and for refunds, please contact Apple, Google, Amazon, Microsoft or Facebook who handles your in-game transactions and to whom you have provided your payment details and therefore can also make a refund.
